I-Firefox Community Forum

Firefox has always had problems processing forms. Not every time, just once in a while and that can be so infrequent that I don't see the browser being the issue until I contact support at the company whose site I'm having issues with. This could be processing a checkout form on a site after purchasing an item. This latest incident involves me trying to fill out an open enrollment form for benefits at the 3rd party benefits administrator because I got fired in Nov [along with many others]. I tried to fill out the re enrollment form and it simply went in circles and never completed. The name of the benefits administrator is "bswift" if that makes any difference. You know what they told me when I called and said I was using Firefox? "Well... you should be using Chrome or Edge." Doesn't happen often, but companies know there is a problem with Firefox. In that case, why are there ZERO help articles on this site on the issues of forms? I tried phrasing the question 5 different ways. The last one gave "Found 52 results for ‘forms don't work’ for ‘All Products’ ". If the companies that I call know that Firefox is an issue, and this has been going on for a LONG time, years, then why has this not been addressed? Either by Mozilla, or by someone in the Forums? Not a single one of the 52 results were even close to my issue. I am simply at a lost to understand why I am the only one in the world forms don't work for. I have to stop, move to Chrome, and start whatever it was I was doing all over again. I have been using this product since Netscape 1.0, and was around long before windows or browsers existed. Any insights are appreciated. Thank you.

Since latest upgrade (1/16/2026) I cannot log in to Outlook email. This is specific to Firefox 147.0.1 (Chrome and Pop Peeper logins to Outlook work fine). I tried clearing cache, updating, restarting, rebooting, trouble-shooting mode, private window etc. to no avail. I get 400 error from Outlook.

When using BT Mail i am unable to input email address from drop down box which appears when typing intial first letters.

I can do this when using Edge.

I have updated my browser to latest version. Have also contacted Bt and have been advised that the issue is your browser. My wife has a chromebook and has no issue with the above problem.

Please advise.

John Tibbles

Ever since Firefox updated (to 147.0, I assume), I can no longer get ChatGPT to work. It does nothing when I click on "Log in" (I have a ChatGPT account), and the up arrow that you hit (or enter button) after asking a question does nothing (and the up arrow stays greyed out even while you are typing the question). I can use ChatGPT just fine on my Safari browser and iPhone. I used my iPhone ChatGPT to take me through steps to help, and it had me do several things (all of which did not work). These included: 1) refreshing the page/restarting; 2) open chat.openai.com, clicked lock icon and clicked "clear cookies and site data" and reloaded the page; 3) did same and clicked on the shield icon and toggled off "enhanced tracking protection"; 4) Went to file and "new private window", then chat.openai.com; 5) went to "about:support" in Firefox and clicked "refresh Firefox"; 6) Went to Firefox Settings, then Privacy & Security, then Permissions, then Block pop-up windows, then clicked exceptions and added "https://chat.openai.com"; 7) Then to Firefox Settings, then Privacy & Security, then Cookies and Site data, then manage exceptions, then added also "https://openai.com"; 8) Then changed enhanced tracking protection to Custom and unchecked cookies (cross-site tracking cookies) and restarted Firefox (I have since rechecked the box); 9) When I log into Firefox, it was showing a banner that read "Your privacy matters. Firefox now securely routes your DNS requests whenever possible to a partner service to protect you while you browse." Chat said to click "Disable" for this.; 10) After refreshing Firefox I chose (the 2nd time) "Restore only the ones you want" and opened a new tab. 11) At one point, I hit "Log in" for ChatGPT and the screen went slightly blurry and a new small rounded rectangular box (about 3 inches long) popped up, and Chat told me to hit the "X" to close that box, it then said to right-click on "Log In', and to choose "open link in new tab", but that option was not available. Chat says Firefox is still failing to load the embedded login frame, even after refresh. 12) I logged into "https://chat.openai.com/auth/login, and that still didn't work in Firefox, either. 13) Finally, I changed to Safari and successfully logged in. But I prefer Firefox as my main browser and want ChatGPT to work! I've even tried adding it to my sidebar (the new feature), and the same problems are occurring. It won't let me log in, and I can't ask it any questions. Help!  :)

After being prompted to update the browser this morning, and after I updated it, I can no longer use ChatGPT. Chat GPT will open, but it's unresponsive, can't log in, the arrow button to submit an inquiry doesn't work, and none of the other features of ChatGPT are working

When I try to change the wallpaper in WhatsApp, Firefox freezes completely. I have Windows 11 Home 25H2 on a Dell Ultra 9 PC with 64GB RAM.

I've taken these measures without success:

1. Logged out of WhatsApp.
2. Deleted cookies & browser cache.
3. Logged into WhatsApp.
4. Tried Troubleshoot mode.

This issue doesn't happen in Chrome or Edge. WhatsApp Support had no further advice to give.

Kind regards Gummo

Since upgrading to 147 last night, ChatGPT does not work and there are issues with other websites (Amazon side bar). Numerous people reported it on reddit. Any suggestions for a fix?

Hallo Forum! Ich kann mich mit Firefox 147.0 (64-Bit) nicht bei https://auth.openai.com anmelden. Mit diesem Link kommt nur eine leere Seite. Mit https://chatgpt.com/ kommt der anmelde Buton aber der ist ohne Funktion. Ich habe chatgpt schon zu den Ausnahmen im Kaspersky hinzugefügt ohne Erfolg. Im privaten Fenster im Firefox auch kein Erfolg. Einzig im Edge funktionert alles. Hoffentlich habe ich mein Problem gut beschrieben und Ihr könnt mir bitte helfen? Grüße Telly

I have discovered Major problem with Firefox which affects the use of my btinternet.com email account . Since the recent update I am no longer able to add the contact name to a new email which I wish to compose automatically from my contacts (I am required to type it in full. I can still do it, with the shortcut of typing in the first 3 letters, when using other browsers such as Google or Edge or the Outlook muti mail account service but generally prefer Firefox. If this situation prevails I will ditch Firefox as speed of communication and addressing is of the essence to me. Are Firefox aware and are they correcting things?

Could any settings have been altered by the update - which contribute to my problem?

I have a very repeatable issue, that others have been dealing with as well, where Firefox will frequently disconnect Twitch chat after a period of time and go through a loop of disconnecting/reconnecting.

This is ONLY on Firefox, I can run Chrome or other browsers simultaneously with Firefox and Firefox will disconnect when others do not.

I am not sure what is occurring, but I know it only happens after a while. Like maybe after 30+ minutes of watching a stream, the chat will start skipping other users inputs, just show my own, then give me a Welcome to the chat connection and other messages will start appearing again. Once it hits this hang-up period, it starts disconnecting frequently.

I cannot find any resolution and there are no resources or articles about this, but I made a post on reddit and multiple users reported the same thing.

After the new version was installed automatically, I cannot sign in my account with ChatGPT. Any solution? Even though the LOGIN button shows, it doesn't do anything when I press it. Thanks

In Firefox, the ChatGPT chat only displays my own messages; ChatGPT's responses no longer appear. This includes past chats—they are not displayed either. Disabling security software or clearing cookies and cache did not resolve the issue. ChatGPT works in Edge without disabling security software, but I primarily use Firefox, so I want it to work in Firefox.

The error log is as follows: Entry type longtask is not supported. Ignored. 2340486e-fg3rl66yxe5cgw90.js:58:135419 Uncaught (in promise) TypeError: error loading dynamically imported module: https://chatgpt.com/cdn/assets/1bc04b52-mzdekavxlkhhwedf.js 2 WEBGL_debug_renderer_info is deprecated in Firefox and will be removed. Please use RENDERER. 1a7ebd5f-fss37xbv7jlp328d.js:2:320284 The resource for the preloaded link “https://chatgpt.com/cdn/assets/93527649-n1s3enfuab5rsgm4.js” was not used within a few seconds. Please ensure all tags with the preload attribute are set correctly. 692e322b-2b54-8323-aff7-d3137ea4fc4c ... The resource at the preloaded link “https://chatgpt.com/cdn/assets/94298aad-kz9vxj8d0e78e6xz.js” was not used within a few seconds. Please verify that all tags with the preload attribute are correctly configured.

Hi, Recently and despite upating to the latest Firefox Browser, when I try to use BT Email groups it offers it as I type and I select. It then just shows the first character of the group or email surrounded by a red box and a x next to it and doesn't expand into the members of the group. This automatically suplied email recipient address is invalid. I've tried clearing the cache for the webpage to no avail. The problem doesn't occur in the Chrome browser. Kind regards Michael