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Why slowness in downloading messages

  • 4 uphendule
  • 1 inale nkinga
  • 26 views
  • Igcine ukuphendulwa ngu 4freebird

4freebird
4freebird

I run Win7. Very frequently in TB's lower left corner, it shows that messages are downloading. Recently the download time has lengthened appreciably, even when the message does not contain attachments. Also moving from one message to the other takes considerable time. Since this started three days ago, I have uninstalled any programs added in that period. MalwareBytes' scan run daily has no malware. Also have uninstalled the anti-spam on my McAfee a/v.

Any other suggestions on why this might occur?

I run Win7. Very frequently in TB's lower left corner, it shows that messages are downloading. Recently the download time has lengthened appreciably, even when the message does not contain attachments. Also moving from one message to the other takes considerable time. Since this started three days ago, I have uninstalled any programs added in that period. MalwareBytes' scan run daily has no malware. Also have uninstalled the anti-spam on my McAfee a/v. Any other suggestions on why this might occur?

Isisombululo esikhethiwe

Contacted McAfee and they changed settings to solve problem. Only change that I could see was in Real Time Scanning, under settings, the "Scan these files" was changed from the recommended All Files to Programs and documents only. When he turned on the protection, he chose the default settings button.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

4freebird
4freebird Umnikazi wombuzo

Tried that and waited. Slowness reappeared. So that is not the cause.

4freebird
4freebird Umnikazi wombuzo

Sorry for delay, but had something else to do. Here is the Troubleshooting information under safe mode with printer and font deleted: 


 Application Basics

   Name: Thunderbird
   Version: 24.4.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20140316131045
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Extensions
   McAfee Anti-Spam Thunderbird Extension, 2.0, false, msktbird@mcafee.com

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 24.4.0
     
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: f4348c70-e55b-455b-b58f-da966e15c05
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1398473400
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     
 Graphics

     Adapter Description: ATI Radeon HD 4250
     Vendor ID: 0x1002
     Device ID: 0x9715
     Adapter RAM: 256
     Adapter Drivers: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 8.710.0.0
     Driver Date: 2-10-2010
     Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
     DirectWrite Enabled: false (6.2.9200.16492)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.2
     4.10.2

     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS Util
     3.15.4
     3.15.4

     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC

     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC
Matt
Matt
  • Top 25 Contributor

Contact McAfee and have their chat people verify your settings. There was a recent disasterous release and each that has contacted their chat that I have seen here has had their settings modified by McAfee and their slowness has been cured. Unfortunately none of the people are aware of what McAfee are changing, so I can not pass that information on.

4freebird
4freebird Umnikazi wombuzo

Isisombululo Esikhethiwe

Contacted McAfee and they changed settings to solve problem. Only change that I could see was in Real Time Scanning, under settings, the "Scan these files" was changed from the recommended All Files to Programs and documents only. When he turned on the protection, he chose the default settings button.