Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo

XMPP Chat slow to initial encryption

I’m having difficulty connecting using the Thunderbird XMPP client. The issue seems kind of sporadic, sometimes, it connects normally but most of the time it hangs or tak… (funda kabanzi)

I’m having difficulty connecting using the Thunderbird XMPP client. The issue seems kind of sporadic, sometimes, it connects normally but most of the time it hangs or takes a long time in the “initializing encryption” phase.

We have our own local internal server XMPP server. I have installed all the required certificates on Thunderbird and when chat finally connects it is stable. The problem is that most times it takes hours to connect. The display is “Connecting: Initialising encryption…” followed by "Error: Received unexpected data"

Using Spark on the same server with the same account on the same PC and network, works just fine.

Asked by guysnelling 1 umzuzu odlule

Thunderbird: Add security exception

My ISP requires me to change my POP3 encryption. When I do this I can't receive emails and get the "Add Security Exception" window pop up. I've contacted my ISP and the… (funda kabanzi)

My ISP requires me to change my POP3 encryption. When I do this I can't receive emails and get the "Add Security Exception" window pop up. I've contacted my ISP and they have checked and said the problem is not at their end. I've also contacted Avast and they checked by uninstalling Avast and the problem still persisted. So the issue seems to be within Thunderbird. How do I go about clearing this issue?

Asked by chockie 37 imizuzu edlule

Interrupting Quick Filter search

When I use the Quick Filter box to search a large inbox (specifically, an IMAP/All Mail folder of my google account, with 45k+ messages), once the search is launched the … (funda kabanzi)

When I use the Quick Filter box to search a large inbox (specifically, an IMAP/All Mail folder of my google account, with 45k+ messages), once the search is launched the entire TB becomes unusable/frozen until search completed (which can take several minutes, especially if also searching in "body").

I did not find a way to interrupt the search. Someone suggested to click on the "x" to the right of the search box, but that is frozen and unusable just like the rest of the application.

Any suggestions? :)

Asked by lippi.giovanni 40 imizuzu edlule

Email messages and SSL certificate details are not shown

Dear Developers and Community, Thank you very much for the indescribably awesome project! I am sorry, but apparently, there is a persistent issue and its source and solu… (funda kabanzi)

Dear Developers and Community,

Thank you very much for the indescribably awesome project!

I am sorry, but apparently, there is a persistent issue and its source and solution is quite interesting.

---

The issue

  • The preview pane in the main window's (F8) does not show any messages (empty; https://i.imgur.com/ozpyCm5.png ). The same with new tabs (e.g. open message in a new tab);
  • SSL certificate details are not shown (e.g. empty tab if pressed on "View certificate"; https://i.imgur.com/7UlGRZU.png );
  • Messages do not mark "Read" if selected since no preview is shown in the preview pane;
  • "Get Certificate" button functionality is affected, too. If pressed, it shows "Unable to obtain identification status for this site.". For example: https://i.imgur.com/HymQJni.png -> https://i.imgur.com/RQBBopA.png .
  • OAuth 2.0 flow is affected, too. The page which is supposed to redirect the OAuth 2.0 provider does not render ( https://i.imgur.com/1AzK6Ha.png );
  • It seems the add-on "Minimize on Close" does not work since this issue appeared - the program just closes on main window close (via the general window manager button) even with the add-on enabled.

Expected results

  • Email messages and SSL certificate details should render in the preview pane or tabs when selected.

Steps to reproduce

  • Launched the client and all of a sudden the issue appeared.

What tried to fix the issue

  • Start the client in Troubleshoot mode (with all add-ons disabled);
  • Manually disable all add-ons ( https://i.imgur.com/YkeHARK.png ) in the settings before the next restart;
  • Safe-mode;
  • Reinstall via the uninstaller inside the installation directory;
  • Remove all Thunderbird related directories in %appdata%;
  • Disable "Hardware acceleration" in both troubleshooting and default mode;
  • Repair some Email folders using client properties;

Possible/temporary solutions

  • Reload the main window 2 times via Ctrl+R pressed in Built-in DevTools. After the client restart, the same issue appears.

---

Environment

  • User-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.3.0;
  • Add-ons installed: "Minimize on Close", "Quicktext", "DKIM verifier";
  • CPU: Intel i9 9900 KS, RAM: 32 GB; GPU: RTX 2080 Ti;

More details

  • It only happens with Thunderbird. Latest browsers (e.g. Firefox, Google Chrome) render pages without any issues;
  • It's worth to mention that DOM elements exist, but just do not render: https://i.imgur.com/DHNLB7I.png ;
  • Messages are shown only if opened in a new window ("Open Message in New Window ") and in a virtual machine on the same host (VirtualBox, Win10 x64);
  • Everything else works and the latest drivers are installed in both GeForce Experience and Windows Updates in general settings. The CPU, GPU, RAM, and motherboard devices are common enough to inherit modern, audited, and reviewed drivers and software I believe.

---

Would appreciate any suggestions!

Best and kind regards ✨

Asked by Faither 4 amahora adlule

Thunderbird v.102.3.0 update deletes one whole email account

I just updated my MacOS (Catalina, 10.15.7) Thunderbird from v.91.13.1 to v.102.3.0. Now my entire Apple iCloud email account and all its associated folders and stored em… (funda kabanzi)

I just updated my MacOS (Catalina, 10.15.7) Thunderbird from v.91.13.1 to v.102.3.0.

Now my entire Apple iCloud email account and all its associated folders and stored email are gone. By "gone" I mean that they do not appear in the "Home" tab in the Thunderbird window. (Just to state the obvious, they were in the "Home" tab 5 minutes ago under version 91.13.1 and I took no actions between upgrading Thunderbird and noticing the account was gone.)

I am aware of the two-layer security and app-specific passwords needed for Thunderbird to access iCloud accounts, but I do not believe that is what's going on here, because I now have no way to enter that password because the whole account is missing.

Curiously, the iCloud account does still appear in the "Account Settings" tab and as far as I can tell the server settings still seem to be correct. However, under "Copies & Folders" all of the folder-related drop-down menus now say "No available folders".

Help! Have I lost this account and all of its mail by upgrading? Is there anything I can do to retrieve the email? Thanks.

Asked by mozilla367 8 amahora adlule

Mozilla Thunderbird not responding (win10)

Lately, whenever I open Thunderbird I get the error message "Mozilla Thunderbird not responding". Here are all the facts: - V 102.2.2 - Norton Security - No add-ons - On… (funda kabanzi)

Lately, whenever I open Thunderbird I get the error message "Mozilla Thunderbird not responding". Here are all the facts:

- V 102.2.2
- Norton Security
- No add-ons
- Only installed on one device (Windows 10 laptop)
- After about 10 minutes the error goes away and sometimes it functions, but not for very long.  Other times as soon as I do anything at all the error message comes back.
- It is hard to close the app even using Task Manager (takes about 3 to 4 minutes).
- Works fine in Troubleshoot mode, but I still have to wait until the error message goes away to do that.  And hope that by clicking "Help" the error won't show up again.
- Synchronizing never completes (see photo).
- I have researched this problem through many sources but could not find an answer other than to re-install Thunderbird.  But there are no results when I search "reinstall Thunderbird" on https://support.mozilla.org/en-US/questions/new/thunderbird/form#search.

Help is appreciated. Thank you.

Asked by burchwb 2 emasontweni adlule

Last reply by burchwb 8 amahora adlule

Thunderbird 102.3.0 crashes imediately. Tried almost everyting and starting to cry

Hello, i'm using Thunderbird for almost 16 years (and therefore i have a huge email database wich in definitely dont want to loose). Now i have a unfortunately problem: F… (funda kabanzi)

Hello,

i'm using Thunderbird for almost 16 years (and therefore i have a huge email database wich in definitely dont want to loose). Now i have a unfortunately problem: Facts: - PC with sufficient RAM, Windows 10 with all updates - latest version of Thunderbird (102.3.0) - different Emailaccounts (gmx, gmail) - no Antivirus software, only buid-in Windows firewall

Thundebird (wich i really appreciate) updated to 102.3.0 (while i was opening the browser manually). So i and Thunderbird opened the browser at the same time. No clue whether this is the reason for:

Thunderbird now crashes every time when i open it. It does nothing but as soon i click into the thunderbird window it says "thunderbird doesn't react" (wich is true, i waitet one night ;-(

I tried to: - copy back different backups of the profile-folder (one week old, another approx one month old) wich were backuped BEFORE the automated update to 102.3 - uninstall and reinstall current version von thunderbird - install some older versions of Thunderbird (they were always claiming, that the profile-files were modified by an newer version of thunderbird and they can't read them) - tried the current stand-alone version - created new profiels with the above described versions of Thunderbird and then copying the backup profile files into that - manually reduce the inbox-file in size (removing the mails of approx. the last 2 weeks) - removing all *.msf-Files bevore starting Thunderbird - removing the global-messages-db.sqlite bevore starting Thunderbird

Everything with no effort. Thunderbird frezes everytime.

I will spend 100 € (!!!) for a hint wich makes my Thunderbird working again, no joke!!!

Regards

Stephan

Asked by s.weismann 9 amahora adlule

authentification failure whiule connecting to server imap.gmail.com.

I have updated to the newest version of Thunderbird as a FIX Account notification. I have gmail that filters to Thunderbird so I dont have to deal with google direct. I… (funda kabanzi)

I have updated to the newest version of Thunderbird as a FIX Account notification. I have gmail that filters to Thunderbird so I dont have to deal with google direct. I have secure ssl. COOKIES HAVE BEEN ALLOWED while site is visited. I hav e gone thru the steps to fix the account issues but have not been able to get my emails since last friday. I have a domain name of Yourbagmaker.com. A record change was made with the web publisher last friday and my domain is activated. Mail should be coming thru on mike@yourbagmaker.com and customerservice @yourbagmaker.com. STILL NOTHING BUT FAILURE NOTICES. HELP PLEASE Thank you Mike

Asked by Mike 10 amahora adlule

Thunderbird update to 102.3.0 caused problem

After update to 102.3.0 on 9/23/2022 two problems started. We have 21 email accounts in 3 profiles. 6 mail accounts use the same computer as Thunderbird for Local Storage… (funda kabanzi)

After update to 102.3.0 on 9/23/2022 two problems started. We have 21 email accounts in 3 profiles. 6 mail accounts use the same computer as Thunderbird for Local Storage. The remaining emails accounts use a Linux server for Local Storage to provide multiple access. All computers are connected with a 1GHz backbone. The mail server is a Linux Dovecot IMAP/POPS server.

Problem 1: Several of the email accounts reload the same mail already fetched. Problem 2: The email accounts with the Local Storage on the Linux server hang leaving 2 processes running on the Window computer.

When restarting Thunderbird again, we get the following message: "Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window." "Close Thunderbird" This will sometimes open Thunderbird.

There were no problems before the update. The interface between Thunderbird and the Local Storage on the Linux server is the problem.

Asked by dick41 2 ezinsukwini ezidlule

Last reply by dick41 10 amahora adlule

(Sub-) Folder names are suddenly hex values, some settings and filters are gone

After waking my computer from sleep mode (which I do tens of times each day), and after starting Thunderbird, most of my subfolder names are now hex values (like "05befcb… (funda kabanzi)

After waking my computer from sleep mode (which I do tens of times each day), and after starting Thunderbird, most of my subfolder names are now hex values (like "05befcb191"). Also, all tabs (except for the main tab) have closed and when I click "Get Messages", it tells me the certificate for the mail-server has not been seen before, and when I retrieve my email, I get error messages that it can't find my mail filters.

Obviously, something has become corrupt. It doesn't seem any of my mails have gone missing (fortunately).

How can I troubleshoot/fix this?

I do have a few months old backup, but I don't want to blindly restore since I will loose all mail since then.

Asked by firefox1115 22 amahora adlule

Last reply by firefox1115 15 amahora adlule

Upgrade to 102.3 makes filters make messages disappear

After an automatic update to 102.3, my entire primary account was missing. As per https://support.mozilla.org/en-US/questions/1389116#answer-1537137, I downloaded https:/… (funda kabanzi)

After an automatic update to 102.3, my entire primary account was missing. As per https://support.mozilla.org/en-US/questions/1389116#answer-1537137, I downloaded https://archive.mozilla.org/pub/thunderbird/candidates/102.3.0-candidates/build1/win64/en-US/Thunderbird%20Setup%20102.3.0.exe, and now the account is visible.

However, when I send a message to a certain recipient that triggers a filter that moves the message to a different sent folder, the message ceases to exist entirely. It is nowhere in the system to be found.

What gives?

Asked by mikko2 18 amahora adlule

Last reply by mikko2 18 amahora adlule

How to move Thunderbird folders to another disk drive on the same PC.

On my PC all Thunderbird folders are placed on the C:-drive, which is a 120 GB SSD drive. The has now reached its capacity, so the PC is running slow. As Thunderbird and … (funda kabanzi)

On my PC all Thunderbird folders are placed on the C:-drive, which is a 120 GB SSD drive. The has now reached its capacity, so the PC is running slow. As Thunderbird and associated files and folders are using about 50 GB, I would like to move at least the Thunderbird folders with issued mails and received replies to for example my F:-drive, which has about 118 GB free. How do I move the folders most easily and safely? Thanks. Best regards, Per

Asked by per38 19 amahora adlule

Opening incoming Thunderbird email attachments

I am unable to open pdf attachments to incoming emails. When I try to open a new one I get the same old pdf file originally sent on 7 July 2022. The problem seems to rela… (funda kabanzi)

I am unable to open pdf attachments to incoming emails. When I try to open a new one I get the same old pdf file originally sent on 7 July 2022. The problem seems to relate only to pdf files. Can anyone help please? Thanks Ray

Asked by rayfisher 19 amahora adlule

Spellchecker window mis-configures

I am using Thunderbird 102.3 (64 bit). English language. Usually when the spell checker loads (on send) it works fine but perhaps 1 time out of 20 after the Check Spelli… (funda kabanzi)

I am using Thunderbird 102.3 (64 bit). English language. Usually when the spell checker loads (on send) it works fine but perhaps 1 time out of 20 after the Check Spelling window loads the lables on the buttons do not appear correctly . For example, "Replace" shows nothing or "...". ALL the button lables will be affected. Clicking on the buttion does seem to work suggesting the error is the display, not the fuctionality.

Asked by MAB_FFox 20 amahora adlule

Version 102.3 - invisible folders and messages

Greetings. My Thunderbird for Windows auto-updated to 102.3. I'm sorry, but I have no idea what the previous version was but it was working fine. Now when I run it new… (funda kabanzi)

Greetings. My Thunderbird for Windows auto-updated to 102.3. I'm sorry, but I have no idea what the previous version was but it was working fine. Now when I run it newly auto-updated, I am not able to see my four e-mail accounts on the left (all IMAPs) and therefore any message. My accounts are still there and the software is still fetching e-mails and showing new e-mail notifications as normal. I just can't see anything in the main menu. Attached is what it looks like on my end. I have tried restarting my computer and also downloading/installing/running the 64-bit software rather than the 32-bit. Any ideas would be appreciated as it is cutting into my personal productivity right now. Thank you for your time.

Asked by BFBullpup 1 usuku oludlule

Last reply by BFBullpup 21 amahora adlule

Forwarding the message,attachments

Hello, Users reported two issues to us after updating to the latest version of the program. 1. When we add an attachment to the message, before sending the message, it ca… (funda kabanzi)

Hello, Users reported two issues to us after updating to the latest version of the program.

1. When we add an attachment to the message, before sending the message, it cannot be opened to make sure that a good attachment is attached.

2. There is a problem with forwarding the message, after trying to forward the two attachments that were in the message have merged into one and the content of the message is not forwarding.

Has anyone encountered such problems and can help solve them.

Asked by KR 22 amahora adlule

thunder bird mail

my thunder bird hasn't worked for a couple of weeks been using it for years really liked it now i have no email coming in or out have to use my web mail to receive and se… (funda kabanzi)

my thunder bird hasn't worked for a couple of weeks been using it for years really liked it now i have no email coming in or out have to use my web mail to receive and send my Thunderbird says om on the release up date ? thank you

westie @arach.net.au

Asked by westie1 1 usuku oludlule

Move address from collected addresses to personal address not working

I work with Thunderbird from the Netscape times and upgraded ever since / newly installed The actual version is 102.3.0 (32-bit), the latest version I send an email to an… (funda kabanzi)

I work with Thunderbird from the Netscape times and upgraded ever since / newly installed The actual version is 102.3.0 (32-bit), the latest version

I send an email to an unknown address (mail is send all ok) This address is stored in the collected addressbook I want this to be in my personal addressbook so I tried to drag it from the collected to the personal In the drag operation all look ok, that is visually as expected But in the end nothing has changed I also tried ctrl-c and some other tricks but that also didn't work

Thanks in advance

Asked by herman13 1 usuku oludlule

Some sub folders don't show up after 102.3.0 update

After updating to 102.3.0, my desktop Thunderbird no longer shows a number of sub-folders it once showed. Some sub folders, however, seem to be showing just fine. I canno… (funda kabanzi)

After updating to 102.3.0, my desktop Thunderbird no longer shows a number of sub-folders it once showed. Some sub folders, however, seem to be showing just fine. I cannot discern a difference between what did and didn't show up. I can see all my folders and sub-folders in my webmail (Rackspace). It's very hard to understand what might be causing this. I tried a number of things to no avail:

1. Tried re-naming and removing an special characters 2. Tried moving them to new folders or moving them out and back again on webmail 3. Tried creating a new folder on desktop Thunderbird and moving sub-folders into that on webmail 4. Restarted Thunderbird any number of times and after each above change

None of the above worked. Though strangely *once* when I created a new folder on webmail and moved a sub-folder into it, it then showed up on desktop Thunderbird. Doing the same thing again to another sub-folder did not work. SO PUZZLING.

Please help! Any guidance or a bug fix please developers, would be SO appreciated. I know you all work hard and I appreciate your open service so much. Dedicated user for more than a decade, easily!

Asked by jenny41 1 usuku oludlule

Daily nag from Thunderbird to update. I'm on V102.2.1

After I open Thunderbird, I eventually get a nag screen saying: "Thunderbird can't update to the latest version. Download a fresh copy of Thunderbird and we'll help you t… (funda kabanzi)

After I open Thunderbird, I eventually get a nag screen saying: "Thunderbird can't update to the latest version. Download a fresh copy of Thunderbird and we'll help you to install it"

I'm already on the latest version of Thunderbird! Version 102.2.1 . This question has been asked before but all those replies dealt with adding an exception to Avast. I do not use Avast. I use AVG Free and Zone Alarm Pro. I do not use any programs that check to see if a program needs to be updated.

The nag screen started about a week ago. That was right after I updated to Version 102.2.1 . AVG Free and Zone Alarm Pro have NOT been updated. Was something new added to Thunderbird that requires I add an exception to AVG Free or Zone Alarm Pro? Or is there a bug in Thunderbird's V102.2.1?

Asked by David12846 1 usuku oludlule