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Repeated Firefox crashes

Kuphostiwe

I'm getting repeated Firefox crashes. The last three crash dumps:

bp-0ae19e65-f5be-4b42-a060-73eae2140205 bp-464c8209-5206-400d-9c7e-8ec3b2140205 22a5646c-94d6-4fd2-b89f-0e6572a94009

I already diabled the addons I don't need, and disabled flashes' Hardware Acceleration (but it seems to have reactivated the option on it's own).

Can this be solved? Thanks in advance.

I'm getting repeated Firefox crashes. The last three crash dumps: bp-0ae19e65-f5be-4b42-a060-73eae2140205 bp-464c8209-5206-400d-9c7e-8ec3b2140205 22a5646c-94d6-4fd2-b89f-0e6572a94009 I already diabled the addons I don't need, and disabled flashes' Hardware Acceleration (but it seems to have reactivated the option on it's own). Can this be solved? Thanks in advance.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 12.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148
  • 5.1.20913.0

Isisebenziso

  • Firefox 26.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/26.0/WINNT/nl/

Izandiso

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: ATI Radeon HD 4290
  • adapterDescription2:
  • adapterDeviceID: 0x9714
  • adapterDeviceID2:
  • adapterDrivers: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 368
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 2-10-2010
  • driverDate2:
  • driverVersion: 8.710.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4290 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 9

Okuthandwayo Okulungisiwe

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: about:blank
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1391533139
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npauthz: 0
  • plugin.state.npdeployjava: 0
  • plugin.state.npspwrap: 0
  • plugin.state.npvlc: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1390573132

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
Wesley Branton
  • Top 10 Contributor
637 izisombululo 5218 izimpendulo
Kuphostiwe

When does Firefox crash?
What are you doing at the time of the crash?

When does Firefox crash?<br> What are you doing at the time of the crash?

Impendulo Ewusizo

It mostly crashes after leaving firefox open but idle for a limited amount of time (let's say 30-60 min) and restarting to browse on the internet (nothing special).

It mostly crashes after leaving firefox open but idle for a limited amount of time (let's say 30-60 min) and restarting to browse on the internet (nothing special).
Wesley Branton
  • Top 10 Contributor
637 izisombululo 5218 izimpendulo
Kuphostiwe

Please try Firefox in Safe Mode. More Details

This will allow us to rule out the possibility of this crashing been caused by an extension/plugin on Firefox.

Please report back soon.

Please try Firefox in Safe Mode. <sup>[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode More Details]</sup> This will allow us to rule out the possibility of this crashing been caused by an extension/plugin on Firefox. Please report back soon.

Umnikazi wombuzo

I'm going to try immediately. Only it will take time before I know it is stable (because crashes are unpredictable). Thanks so far.

I'm going to try immediately. Only it will take time before I know it is stable (because crashes are unpredictable). Thanks so far.

Umnikazi wombuzo

Hi Wesley, in safe mode no crashes so far.

Hi Wesley, in safe mode no crashes so far.
Wesley Branton
  • Top 10 Contributor
637 izisombululo 5218 izimpendulo
Kuphostiwe

Ok.
This issue is most likely caused by a Firefox extension.
Further instructions can be found here.

Please report back when your problem is solved.

Ok.<br> This issue is most likely caused by a Firefox extension.<br> Further instructions can be found [https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems here]. Please report back when your problem is solved.