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Can't save images - not responding

  • 15 uphendule
  • 53 zinale nkinga
  • Igcine ukuphendulwa ngu UnknownVT

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With the latest Firefox on Windows 8.1, if I right click to save an image, it doesn't work. The Save screen comes up, but the buttons along the bottom are missing. The blue circle is spinning. Then it will say "not responding: and there is no way to get out, except to close the program. I've tried turning off other programs and starting in safe mode, with no add-ons, but I have the same problem.

All Replies (15)

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Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

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That fixed it, thank you!

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Well, the problem came back, after turning off hardware acceleration. I just upgraded to the new version 25.0 and I still have the problem. I updated 2 addons. I restarted in safe mode without addons, and I still have the problem. Sometimes File/Save page as has the same problem.

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I can't figure out how to boot in safe mode in Windows 8.1. I tried to follow the instructions, but after "PC settings" there is no "general".

One thing - with Firefox 24, it would not even show the buttons on the Save as screen. With 25 it does show the buttons, but it locks up if you try to save.

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Well, now it is working, with add-ons.

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I am using Firefox 26.0 with WinXP Pro SP3 (oldie but a goodie) and my problem with Save Image As is slightly different.

On this website there are 33 separate image pages in .JPG format in the file. To save images in high resolution first click on the Enlarge option at top left. Now right-click on the image and select Save Image As and you should get the save folder & file name screen as expected. In a normal situation the folder to save the file in and the filename can be modified to whatever is desired as long as the extension remains unaltered. It will be noted here that the default filename has a .asp extension. It becomes necessary to change the extension from .asp to .jpg for each of the 33 image pages in the file otherwise the image viewer program can't open them later. I dare say that the pages could all be saved with the .asp extension butit would then be necessary to go back and rename them to .jpg later. Quite inconvenient really....

IE8 doesn't have this problem. It correctly identifies the images as .jpg so saving is a simple task. Firefox has a problem which should be easy to fix. Surely it shouldn't be difficult for it to recognise a filename extension correctly.

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Hi rherber1

If I right-click the image and use "Save Image As" then Firefox offers to store the image as "ShowImage.asp.jpeg" for me.
So the file type should be OK and you should only have to add the image number.
If I save the image via "Tools > Page Info > Media" then I get "ShowImage.asp" without the jpeg appended.

I see these HTTP response headers with the Live Http Headers extension.

HTTP/1.1 200 OK
Connection: close
Date: Mon, 06 Jan 2014 23:31:49 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Content-Type: image/jpeg
Expires: Mon, 06 Jan 2014 23:31:49 GMT
Cache-Control: private
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If I right-click the image and use "Save Image As" then Firefox offers to store the image as "ShowImage.asp.jpeg" for me.

In this instance the file type box does suggest that it will be saved as a JPEG Image but it doesn't actually add .jpg after the .asp when saving. The file saved is simply ShowImage.asp

If I save the image via "Tools > Page Info > Media" then I get "ShowImage.asp" without the jpeg appended.

I also tried this method and as you say only the .asp is included as the extension.

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Did you check the file type in the Properties of this file because Windows has a tendency to hide some file extensions and it is quite possible that this file has a .jpeg file extension if Firefox shows this when saving the file.

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I know the image type is .jpg because that is the format which NAA save all their documents. Firefox does NOT show it as a .jpg image in the save dialog box and it does not save it with a .jpg extension no matter whether it suggests that it can do so in the file type box.

It is not a Windows issue. I have the full filename display option in Windows Explorer enabled and even If the .jpg extension were hidden then the image viewer (I use Irfanview) would correctly identify it as such and display it. Any saved images which are viewable by Irfanview will have the Irfanview logo alongside it in the explorer file listing. The image saved by Firefox does not have the Irfanview logo and this image can only be viewed after I edit the file extension from .asp to .jpg.

As I said in my first post IE correctly shows the image type as .jpg in the "Save Image As" dialog box whereas Firefox shows it as .asp. This is purely a Firefox problem.

Okulungisiwe ngu rherber1

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You can try to increase the value of the pref on the about:config page to 8000 or more.
You can open the about:config page via the location bar.

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Tried your suggested change to saveLinkAsFilenameTimeout (about:config) and no difference. Still saves image as .asp

To my mind Firefox is simply not able to recognise the image as a .jpg. It seems to default to the ASP.NET function and applies this as an extension to the image type. If IE can get it right then there has to be a problem with Firefox....

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Help please! Either with the latest Firefox or with Chrome, the same problem occurs: When I copy (right-click or ctrl-C) an image from a webpage and try to paste it elsewhere (in Word, in Wordpress etc.), I can only paste the FIRST image that I copied, again and again. If I try to copy-paste other images from the same page, it will only paste the first image that I copied. How could that be fixed?! Thank you, ÉRIC

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I am on Firefox 27.0.1 (latest version, set on auto update) and Windows 8.1 (64-bit) - on a new HP TouchSmart 11 notebook (11-E010nr, AMD A4-1250) Checked and made sure the HP recommended graphics driver is installed for my notebok and OS.

Neither Save Image as nor Save Page As work for me -

click on either of those options and nothing happens - no window opens to offer to save.

Checked download history - nothing.

(I also have a desktop with Windows 7 and latest Firefox (on auto update) - for years, so know how it's supposed to work)

I have disabled Hardware acceleration and restarted Firefox - does not work.

Even tried these: disabling WebGL about:config > webgl.disable set to true set to 8000

None of those worked - still cannot save either page nor image as.

Be grateful for any advice, please.

Thank you.