Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why do I lose all customized web site settings when computer is restarted? For example: TV Guide reverts to Eastern listings instead of local cable company.

  • 10 uphendule
  • 1 inale nkinga
  • 243 views
  • Igcine ukuphendulwa ngu Talbergotti

more options

I'm guessing that cookies are being erased, but I've set the preferences to no erase cookies. This doesn't happen when closing Firefox. Only after restarting the computer.

Isisombululo esikhethiwe

Which security software (firewall, anti-virus) do you have?

Some security software has virtualization or sandbox features that may cause problems by protecting and restoring files in the Firefox profile folder possibility after a reboot.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (10)

more options

hello Talbergotti, you might have an external "tune-up" or clean-up tool installed on your computer that is interfering with the cookie management in firefox.

more options

Maybe. Which program could it be? Doesn't happen in IE10.

more options

there are various software programs like CCleaner, Advanced WindowsCare, and many others more that would offer such functionality...

more options

Or maybe one of the three anti-virus applications which show in your extensions; 2 of which are active. Avast, Norton, and ZoneAlarm show up in your extensions. You really should uninstall old anti-virus applications when change to a new av program.

more options

Norton has be uninstalled. Don't know why it keeps showing up. ZoneAlarm AV is not activated. CCleaner is set to not delete cookies. Again, this only happens in FF and not in IE10.

more options

for firefox it won't make a difference if you restart the browser immediately after you've closed it or perform a restart of your computer in between. something external must be interfering here...

more options

like the tools already mentioned above. ccleaner certainly has the functionality to run in the background after startup of your pc and perform clean-up tasks. i cannot look onto your computer and see what (if any) similar programs are there - you'd have to go into the settings of such programs to make sure that they are not set up to automatically delete any part of the history or cookies in firefox or uninstall them from your computer...

more options

Isisombululo Esikhethiwe

Which security software (firewall, anti-virus) do you have?

Some security software has virtualization or sandbox features that may cause problems by protecting and restoring files in the Firefox profile folder possibility after a reboot.

more options

ZoneAlarm and Avast.