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What is causing software "hangup" and inability to print with Firefox 20.0 on Win7-64 Bit for PC?

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WhiteBimmer
WhiteBimmer

Just updated Firefox with Ver.20.0 on a PC running Win7-64 Bit. Since doing this, Firefox seems on occasion to be slow/unresponsive requiring multiple clicks on a button to perform function. More of an issue is the fact that frequently get a message that document will not print since there is no access to printer. After exiting Firefox and then trying to restart program, get a message that Firefox is still running and either shutdown or reboot computer (which does seem to work). Have the same issue with a second PC running WinXP. Printer works fine with other programs, ISPs, etc.

Just updated Firefox with Ver.20.0 on a PC running Win7-64 Bit. Since doing this, Firefox seems on occasion to be slow/unresponsive requiring multiple clicks on a button to perform function. More of an issue is the fact that frequently get a message that document will not print since there is no access to printer. After exiting Firefox and then trying to restart program, get a message that Firefox is still running and either shutdown or reboot computer (which does seem to work). Have the same issue with a second PC running WinXP. Printer works fine with other programs, ISPs, etc.

All Replies (1)

user633449
user633449

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

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