Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I have the last version of firefox (10.0.2) on Mac OS 10.7.3 but often i receive this message: "your browser is outdated". Recently, i noticed that google analytics reference my visit on my own website in "browser stat" as Firefox 3.5.5. Any suggestion?

  • 2 uphendule
  • 5 zinale nkinga
  • 101 views
  • Igcine ukuphendulwa ngu sylvain57

more options

Also i use the last version of firefox, i receive sometimes the message that it is out of date. Google recognize my browser as version 3.5.5

Isisombululo esikhethiwe

Can you try to reset your useragent setting? Instruction can be locate here, see Helper7677 's 3rd instruction

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

more options

Isisombululo Esikhethiwe

Can you try to reset your useragent setting? Instruction can be locate here, see Helper7677 's 3rd instruction

Okulungisiwe ngu Swarnava Sengupta

more options

Indeed, the useragent showed version 3.5.5 when typing "about:support" in the adress bar of the navigator:

general.useragent.override Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; fr; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 FBSMTWB

So i reseted the preference as suggested:

   Reset general user-agent
       type about:config in the URL/address bar and press the Enter key
       if you see the warning, accept it (promise to be careful)
       Filter = general.useragent
       items in bold and that indicate user set; right-click that preference and select Reset
       restart Firefox (File > Restart Firefox)

And now it seems that it works as the user agent tured to : Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

Thanks a lot!