Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When I go to the TV Guide website, why does FireFox try to download the webpage?

  • 1 baphendule
  • 1 inale nkinga
  • 22 views
  • Igcine ukuphendulwa ngu cor-el

I go to the TV Guide website all the time, and lately when I try to go to the website instead of loading the page FireFox tries to download the page as if it were a file I would be downloading.

I go to the TV Guide website all the time, and lately when I try to go to the website instead of loading the page FireFox tries to download the page as if it were a file I would be downloading.

All Replies (1)

Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).