Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

YouTube videos will not play with Firefox but will play with IE

  • 1 baphendule
  • 26 zinale nkinga
  • 161 views
  • Igcine ukuphendulwa ngu James

You tube video will not play. Shows a black screen. You tube will work on IE. This is a recent event as I was just watching YouTube videos last week.

You tube video will not play. Shows a black screen. You tube will work on IE. This is a recent event as I was just watching YouTube videos last week.

All Replies (1)

Try clearing the Cache in Firefox.

Tools-> Clear Recent History -> [v] Cache

or Tools->Options->Advanced->Network -> Offline storage -> [Clear Now]

Youtube may have made some changes recently. Clear the Youtube cookie and refresh page if above does not do it.

Okulungisiwe ngu James