Can't get my bigpond emails on Thunderbird (which I have been using for many years) because it wants a password that I don't usually have to use and doesn't like the one I put in.It wants a password but doesn't like the one I use for webmail.
Since yesterday when I open Thunderbird to check my bigpond emails on my laptop I get a message that says "Enter your password for mail.bigpond.com" - I've never had to enter a password in all the many years I've been using Thunderbird on my lap top. I can get the emails on my phone and on Telstra webmail but I prefer Thunderbird. Also get a message that says "Mozilla Thunderbird login timed out" When I put in the password I use for Telstra webmail it says "Host contacted sending login information" but then I get another message Login to mail.bigpond.com with user name [redacted] @bigpond.net au failed Retry...
Not sure if this is connected to not getting emails on my phone for a week and going in to Telstra yesterday where they fixed that problem...
Okulungisiwe ngu James
All Replies (3)
From what I have read (<https://www.telstra.com.au/support/email/imap-pop-smtp-mail-server-settings>), Bigpond has been using Telstra's email servers for several years, and people with Bigpond email addresses should use these server settings. How do they compare with yours?
Incoming Server Type: IMAP Mail Server Incoming Server Name: imap.telstra.com Port: 993 User Name: <your email address> Connection Security: SSL/TLS Authentication method: Normal Password
SMTP Server Name: smtp.telstra.com Port: 465 Connection Security: SSL/TLS Authentication method: Normal Password User Name: <your email address>
Not sure how this helps - I can already check my emails on Telstramail or whatever they call it - I'm using it now and it accepts my password - but I want to check my emails on Thunderbird and I can't get in...
Did you check your server settings in Thunderbird as I mentioned above?
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