I-Thunderbird Community Forum

Hello everyone

It's been for a few days since somehow it became unable to send mail. The error message is "The message could not be sent because we were unable to connect to the outgoing (SMTP) server smtp.gmail.com. The server may be unavailable, or the SMTP connection may have been rejected. Please verify that your outgoing (SMTP) server settings are correct and try again. Problem is I cannot see any mistake in my smtp setting. Some help much appreciated. Thank you.

Taka Jimbo

I recently bought a new laptop and upgraded from Windows 10 to Windows 11. I am a Spectrum user for my email server and Thunderbird as my client. All of my IMAP settings are correct according to Spectrum support. For some reason I can only receive email messages send to me but cannot send any out, including to myself. When I try to send anything it times out. What is the problem?

Thunderbird stopped syncing with my GMX email accounts (I have several) a couple of days ago. It keeps reporting that the attempted connection has timed out. I haven't changed any settings on either Thunderbird nor GMX. Any idea why and how to fix it?

I am totally frustrated with Thunderbird. All I want to do is send and receive email, but I always run into problems. This time I cannot send or receive emails because the password is incorrect. I changed my password BECAUSE IT IS GOING TO EXPIRE IN 5 DAYS AND I TRIED TO LOGIN AND SEND EMAILS BUT IT IS NOT HAPPENING IT IS SHOWING THAT INCORRECT PASSWORD so why is this happening? I removed all OLD passwords FROM PASSWORD MANAGER to my email and Thunderbird still SHOWING INCORRECT PASSWORD AND I M NOT ABLE TO RECEIVE THE EMAILS SINCE 10 DAYS. . Please advise.

Hello,

Everything working just fine last night. Wake up and Thunderbird will not retrieve emails.

Remembered this old message I got so I went through and deleted my second email address, didn't help.

https://support.mozilla.org/en-US/kb/thunderbird-and-yahoo

Checked all settings compared to Yahoo, still won't download messages. I can even send a message with my current settings no problem, and it does login, just won't retrieve emails. Gives me a connection timeout.

Anyone have any ideas?

I am using version 140.9.0esr-bb20 (64-bit) 

There are three categories of messages I want to filter: 1. Messages where the Subject contains a known word.

   Action: delete  before downloading from POP server

2. Messages from senders not in my address books.

   Action: Move to Junk-folder [and if possible: only download header AND delete them from the server once they have been cleared manually from the junk folder]

3. Everything else

   Action: download the full message to inbox

I'd like to know the settings for __Each message filter __ Check for new messages every 1 minutes __Automatically download new messages __Fetch headers only and anything else that is needed.

I thought I could achieve this out by turning off "Automatically download new messages" and turn on "Fetch headers only". Then, explicitly ask to FETCH FROM SERVER in the filter to get the full messages or "DELETE FROM POP server" as needed. "Check for new messages every 1 minutes" is always on, so I assumed that the filters will be applied every minute. Instead, what I am seeing is that nothing happens, as if "Check for new messages every 1 minutes" does not even work. However, when I do a manual "Get Messages", things seem to work (mostly). If I check "Automatically download new messages" the 1-minute action do occur except everything gets downloaded, regardless of the "DELETE FROM POP server" filters. So it seems I misunderstand these setting. 

Any hints on how to get the requirements done will be appreciated

I recently created a Google Workspace account. There, I have a user profile with a custom email address. I've set up the new account in Thunderbird, and it is working as expected. If I send a message from my "external" account to the workspace account, it arrives, and I'm able to reply back.

One feature of Google Workspace is what they call "alternate email" addresses. They sort of work as an alias for the native address. I have created one such alternate. If I send a message from my external account to the alias, it arrives correctly in the workspace account. However, when I reply from the workspace account, it does not go back to the originating address, but instead it is addressed back to the alias. If I repeat the experiment from the Gmail web interface, it replies to the correct address.

I've downloaded all the headers, and the Return-Path tag is correct. I can provide the full header if needed.

It feels like there is an invisible forwarding action to get from the alias to the workspace account, and that the reply action is incorrectly finding the interim alias. But that doesn't really seem to be what I see in the headers - although I'm probably not the most expert reader of those.

And it isn't necessarily a Thunderbird issue. I can see that there could be something going on with Google. But this is a good place to start...  :-)

Hello, It's getting very frustrating some time hotmail folder/emails are there ans other times not, then some times it will start a downloading all messages folders as if it a new set-up. I have follower all info I can find but it just stays the same.

Kind regards Chris

Although 1900 or more messages are reported, Thunderbird only downloads a few - 18 once, 10 and now only 2 - before stopping. After deleting all messages, stopping and restarting Thunderbird, it then downloads the same few - or less - again, no new ones, and the are very old ones. Screenshot shows current situation - several identical messages only. Version 140.8.1 esr on Windows 11 - both up to date. I don't know what esr means !

My computer has not worked for nine months.

I've been looking at my e-mail on my phone (not in Thunderbird for Android, which pretended to send my messages but didn't). I want it on my computer.

I didn't want to do that right away, but it looks like Thunderbird started doing that automatically when I launched it. It successfully got my small account, of course, but not my big one.

It's been stuck on this for more than 12 hours. (See image. My apologies, I've forgotten how to embed them.)

Is it safe to shut the process down? Whether it is or isn't, what do I do next?

My computer is a MacBook Pro (13-inch, Mid 2012), running OS X.15 (Catalina), with Thunderbird 140.0.1esr (64-bit). The process started before I could upgrade to 149esr.

Thank you for any help you can give me!

UPDATE, 4/11, 8PM EDT: No change. . . .

I donate monthly to Thunderbird and subscribe the the Thunderbird Newsletter. A few times I have received an email from Thunderbird Newsletter with no letter body to the email - only the header that says, Update Profile"

I need more information than that before I screw up something that is working fine. A two word header on an email does not provide enough information. I need to know: What profile - my Thunderbird email profile or is there another one for the Newsletter? If the email is referring to my email profile, why does it needs updating? Where to update it? Why is there no message in the body of the Newsletter email? I also would like the link to the Newsletter.

Your support articles have no information about resolving this issue. The Thunderbird Newsletter email is a "no reply."

Thunderbird won't work anymore. Microsoft message requiring that I add another email address in case I can't access email account. I don't want to use other email address, but there is no other option to this message.

(Windows 11. Desktop computer. Thunderbird 149.0.1)

Last week, I could no longer log in. "Login to server pop.centurylink.net with username xxxx failed."

It had been working perfectly fine prior to a hard drive failure. A couple of weeks ago, a new SSD drive was installed. It was checked by technicians as said to be working fine. Per their directions, I did a sfc /scannow test which revealed no problems with the new drive. Thunderbird worked fine for a couple of weeks with the new drive before the login problems presented.

Last week, Centurylink Email chat went offline during normal business hours. The message pop-up said it was NOT normal business hours when it was. I called someone in the Internet Department who checked into it for me, although his department no longer supports email issues. He said there were system issues in the email and chat division which was why the chat was down. This corresponded exactly to the malfunctioning of Thunderbird. The following Monday morning, the email chat was back up and running as was Thunderbird. Once again I could login. It was fine for a few days before it stopped again.

I input the outgoing and incoming server settings as directed by Centurylink. Incoming Mail: Server: pop.centurylink.net; Port: 995; Encryption: SSL/TLS. Outgoing Mail (SMTP) Server: smtp.centurylink.net; Port 587; Encryption: TLS (or 465 with SSL). I had to do a manual configuration because Thunderbird automatically inserted the STARTTLS encryption with the 587 port code.

I reinstalled Thunderbird with no change. I changed my password at the ISP and then reinstalled Thunderbird with the new password. No change.

I turned my non-Microsoft virus software off and the problem persisted. I checked Windows Defender firewall and it allows emails/email programs to go through.

I contacted the Centurylink Email chat who denied there had every been any "system issues". They said that since I could log into their webmail, that the problem was not on their end but was with my email client. However, sometimes when I log into the Centurylink webmail, literally within seconds it flashes a message box saying my session has expired and I have to log in all over again. That doesn't seem right.

I don't know what else to try. Any help you can offer would be greatly appreciated.