Thunderbird will not send or receive. I use eM Client which works

Maybe you could supply some information that could help people understand your current set up.

• What OS are you using ?
• What version of Thunderbird are you using? - I see you said version 152.0
• Did you get the Thunderbird download/install program from the official website: https://www.thunderbird.net/en-US/thunderbird/all/
• If no - where did you get it ? Windows app store ? Snap ? Flatpak?

• Are you talking about an Imap or Pop mail account ?

Please upload images that show the current settings: Account Settings > Server Settings for the account Also the SMTP settings

Please post the following data:

• Help > Troubleshooting Information
• scroll down to 'Mail and News Accounts'
• Copy all the data and paste it in this forum question
• OR just upload an image of the data.

When you click on 'Get Messages' - I presume you are getting an error message. Please upload an image of the error message OR type the error verbatim - word for word exactly as it appears.

Q: Are you talking about a gmail email address mail account ?

If yes it's gmail then check all the following is set up: I'm going to assume you set up an IMAP account, so please advise if POP.

Check some settings on computer first: Firewall It's controlled by either the default that came with computer or by an Anti-Virus you installed. Access the Firewall and make sure the Thunderbird program is set up an allowed program. Don't disable Firewall as that does not help and another may auto function instead. You need the firewall to allow Thunderbird program.

• Confirm the Firewall has the Thunderbird program set as allowed.

VPN Have you enabled a VPN? Gmail does not like VPN. It cannot see your IP and thinks you might be a hacker. Some AV products have a habit of auto enabling them. Switch it off.

• Confirm no VPN is running - and tell me if it was enabled.

Localhost: Check to see if you have something using the localhost. As an example, many people who manage websites may use software like Apache Xampp. Those programs need to be switched off until the gmail account has been set up with oauth token. So it can be switched on again afterwards.

• Confirm - anything using localhost is switched off.

As you already have the gmail account set up, please check all the following is correct as a single mistake or typo will make it fail.

'Account Settings' > 'Server Settings' for the gmail IMAP account Incoming

• Server name: imap.gmail.com
• Port: 993
• User name : full gmail email address
• Connection Security: SSL/TLS
• Authentication Method: OAuth2

SMTP outgoing Server settings:

• Description : full gmail email address
• Server name: smtp.gmail.com
• Port: 465
• Connection Security: SSL/TLS
• Authentication Method: OAuth2
• User name : full gmail email address

Click on OK if edited.

Thunderbird needs cookies enabled so check the following; In Thunderbird

• Settings > Privacy and Security

Web Content

• Select 'Accept cookies from sites'
• Accept third party cookies: always
• click on Exceptions button
• Add the following : https://accounts.google.com
• set status as 'Allow'
• click on 'Save Changes'

Whilst in that area - scroll down to Passwords section

• Click on 'Saved Passwords'
• Click on 'Show Passwords'

If you see any lines for the gmail account: They may be 'imap://accounts or smtp://account or oauth://

• whatever lines you see for the problem account - remove them as you need to reset this.
• Click on 'Close'

Exit Thunderbird. Wait a few moments for all background processes to complete.

Start Thunderbird You should get a prompt from gmail asking for password (same one you use to access the gmail webmail account) - then it will ask you to allow Thunderbird - yes do it.

Token should get saved in the Saved Passwords section.

Please report on results.

Unable to establish TLS connection to POP3 server. The server may be down or may be incorrectly configured. Please verify the correct configuration in the Server Settings for your mail server in the Account Settings window and try again. RE: Are you talking about an Imap or Pop mail account ?I tried both.

Use HTML (e.g., bold) Attach the signature from a file instead (text, HTML, or image): Attach my vCard to messages Reply from this identity when delivery headers match: Outgoing Server: mail.nrtco (my email provider) RE: Q: Are you talking about a gmail email address mail account ?No, I'm trying to set up as a desktop email client.

Description: IMAP Server Type: SMTP Outgoing Server Server Name: mail.nrtco.net Port: 465 User Name: guykelli@nrtco.net Authentication method: Normal password Connection Security: SSL/TLS Connection to server mail.nrtco.net:465 failed.

Thanks for your help. I installed Em email last year, works good, but a little too cluttered.

Guy -- lasherlash@gmail.com