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New Thunderbird app crashes pin startup.

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Badger
Badger

After the most recent Thunderbird app update from Google play, the Thunderbird app crashes instantly and constantly on start up. I did restart, uninstall, reinstall, OS update, clear cache, smart clean and still the Thunderbird app crashes instantly on start up. The screen will flash a few times as the app attempts to start. But instantly a window pops up saying the app has unfortunately shutdown. I am at witts end. I have been using Thunderbird for years. Never had this happen before. Anyone have any ideas? Google suggests getting hold of Mozilla support because this is becoming an on going issue. Please help.

After the most recent Thunderbird app update from Google play, the Thunderbird app crashes instantly and constantly on start up. I did restart, uninstall, reinstall, OS update, clear cache, smart clean and still the Thunderbird app crashes instantly on start up. The screen will flash a few times as the app attempts to start. But instantly a window pops up saying the app has unfortunately shutdown. I am at witts end. I have been using Thunderbird for years. Never had this happen before. Anyone have any ideas? Google suggests getting hold of Mozilla support because this is becoming an on going issue. Please help.

All Replies (1)

Platform34
Platform34
  • Top 25 Contributor

Hi Badger

Please submit a bug report on github linked below. https://github.com/thunderbird/thunderbird-android/issues

If your able, please capture a debug log of the crash using adb and attached it with the bug report. This will help the developers identify and fix the issue.

A guide to complete this is linked below. See "Method B: Using a PC with ADB" https://thunderbird.github.io/thunderbird-android/docs/latest/user-guide/troubleshooting/collecting-debug-logs.html

You can obtain the previous release (v17) apk from either F-droid or github and downgrade Remove the current version and install the downloaded apk. https://www.thecustomdroid.com/how-to-install-apk-on-android/

F-Droid releases: https://f-droid.org/packages/net.thunderbird.android/ Github releases: https://github.com/thunderbird/thunderbird-android/releases

Buza umbuzo

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