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Thunderbird

I-Thunderbird Connectivity
rhaspberry replied 5 izinyanga ezidlule
jimfido
jimfido

I get a pop up message from Thunderbird stating the the connection to server pop.earthlink.net was reset. I have to reboot my PC to be able to download emails. Is there a setting I need to change? Thanks.

I get a pop up message from Thunderbird stating the the connection to server pop.earthlink.net was reset. I have to reboot my PC to be able to download emails. Is there a setting I need to change? Thanks.
rhaspberry
rhaspberry
Funda le mpendulo ngokuhambisana nalesi sihloko

Isisombululo Esikhethiwe

I get the 'Connection to server pop.earthlink.net was reset' message when I try to download messages. Rebooting doesn't help. Is it a problem with earthlink?

All Replies (6)

christ1
christ1
  • Abanegalelo Abangama-25 Abaphambili
  • Umongameli

What is your anti-virus software?

jimfido
jimfido Umnikazi wombuzo

PC Matic. I tried turning it off but still had to reboot the PC to get email working again.

christ1
christ1
  • Abanegalelo Abangama-25 Abaphambili
  • Umongameli

Try to start Windows 11 in safe mode with networking enabled.

Still in Windows safe mode, start Thunderbird in troubleshooting mode. Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.

jimfido
jimfido Umnikazi wombuzo

The problem isn't always there. thunderbird will work for weeks and then at random I will get the Reset message and will have to reboot.

George Kitsoukakis
George Kitsoukakis
  • Umongameli

Hi

PC Matic’s SuperShield doesn't work like traditional antivirus. It uses "allow-listing,"

Try to add Thunderbird to the PC Matic "Allow List"

and test again

rhaspberry
rhaspberry

Isisombululo Esikhethiwe

I get the 'Connection to server pop.earthlink.net was reset' message when I try to download messages. Rebooting doesn't help. Is it a problem with earthlink?