Join us to show up for other Firefox users 🦊. Earn fun badges and Mozilla swag vouchers! Find out more: https://mzl.la/askafox150

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Outlook asks for biometric but my laptop isn't compatible

  • 1 baphendule
  • 0 zinale nkinga
  • 92 views
  • Igcine ukuphendulwa ngu SuMo Bot
  • Open

Hi there, I am trying to get firefox to stop allowing outlook to try and get my fingerprint or face ID as my Macbook Pro 2014 doesn't have these features. I am running macOS Big Sur (as this is the only one that still works decent). The Open Web Autentification Panel pop up says "Touch your secuity key to continue with login.microsoft.com". Thank you for any help you might provide!

Hi there, I am trying to get firefox to stop allowing outlook to try and get my fingerprint or face ID as my Macbook Pro 2014 doesn't have these features. I am running macOS Big Sur (as this is the only one that still works decent). The Open Web Autentification Panel pop up says "Touch your secuity key to continue with login.microsoft.com". Thank you for any help you might provide!
Ama-screenshot ananyekiwe

All Replies (1)

I'm able to replicate your issue. Just go back. see screenshots There should be options to pick from for login.

Okulungisiwe ngu jonzn4SUSE

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.