More info please

Hi John,

Can you share more details about the issue you're experiencing? Without a clearer understanding of the problem, there's not much we can do to help.

If we don’t hear back within the next 2 days, a forum moderator may lock this thread, as we’re unable to provide help without the necessary context. But don’t worry! You’re always welcome to start a new thread when you're ready. Just be sure to include more detail next time so we can assist you more effectively.