Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Another mysterious disappearance of all emails in all folders

  • 2 uphendule
  • 0 zinale nkinga
  • Igcine ukuphendulwa ngu Terrif1

more options

I've read a lot of similar problems, but have not seen a solution. So I'm sorry if this is repetitive. In short, one day my vast amount of folders had emails in them. The next day, every one of them were gone from view..

When I click on "properties" for any given folder, it gives an accurate count of emails that are supposed to be there in numbers, but you can't see them. While in properties, the "repair folder" button isn't active. A mouse over says it's supposed to rebuild, but clicking on that and OK does nothing.

I did a global rebuild by quitting Thunderbird, going in to my Profile and deleting the "global-messages-db.sqlite file". Then restarted Thunderbird. The Activity Manager did show that it indexed everything, but nothing still showed up.

I made sure my "view" for both messages and threads were on "all". So that's not it either. I even tried the Troubleshooting Mode, and all it suggested was that I clear my start up cache, which I did. Still nothing.

Meanwhile, Thunderbird is receiving and sending new emails. All filters, addresses and folders are still there. Just nothing in them save the new emails I got today. I'm at a loss as to how to recover the emails the properties says exist, but hiding from me.

Specifics... Windows 10, Thunderbird version 128.5.2est (64 bit)

Any assistance to this somewhat competent user would be appreciated. Thanking you in advance.

I've read a lot of similar problems, but have not seen a solution. So I'm sorry if this is repetitive. In short, one day my vast amount of folders had emails in them. The next day, every one of them were gone from view.. When I click on "properties" for any given folder, it gives an accurate count of emails that are supposed to be there in numbers, but you can't see them. While in properties, the "repair folder" button isn't active. A mouse over says it's supposed to rebuild, but clicking on that and OK does nothing. I did a global rebuild by quitting Thunderbird, going in to my Profile and deleting the "global-messages-db.sqlite file". Then restarted Thunderbird. The Activity Manager did show that it indexed everything, but nothing still showed up. I made sure my "view" for both messages and threads were on "all". So that's not it either. I even tried the Troubleshooting Mode, and all it suggested was that I clear my start up cache, which I did. Still nothing. Meanwhile, Thunderbird is receiving and sending new emails. All filters, addresses and folders are still there. Just nothing in them save the new emails I got today. I'm at a loss as to how to recover the emails the properties says exist, but hiding from me. Specifics... Windows 10, Thunderbird version 128.5.2est (64 bit) Any assistance to this somewhat competent user would be appreciated. Thanking you in advance.

Isisombululo esikhethiwe

Does your problem concern all accounts and folders or only the Inbox in one account? Is it a POP or an IMAP account? Do you regularly backup your Thunderbird profile folder?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

more options

Isisombululo Esikhethiwe

Does your problem concern all accounts and folders or only the Inbox in one account? Is it a POP or an IMAP account? Do you regularly backup your Thunderbird profile folder?

Helpful?

more options

Oh gosh... now I am so danged embarrassed. It turned out to be as simple as having to shring my content panel to show the list. I didn't increase it so I haven't a clue how it got to be where it only shows the top, most recent email.

I discovered that accidently when I deleted one, and another one popped up. Deleted that, and so on. That's when the clue that the window pane had expanded.

oh duh.... Hey, I'm an old broad so I guess this is to be expected some times.

But to answer your questions. POP, not IMAP. Four different email accounts with an average of 5-610 folders in each one. Obviously it was affecting views for all.

But thank you for pointing out backing up the profile. I'll have to search on how to do that. Or is this just a matters of storaging either in the Cloud or a portable drive, like other data.

And thank you so much. STILL embarrassed.

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.