Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to resstore the log-on for a locked computer

  • 1 baphendule
  • 0 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu markwarner22

more options

My computer suffered from a spammer who bypassed SuperAntispyware, Malwarebytes, and Windows 11 Defender. I did not know at first what had happened, having never encountered this.

Once I knew that I would need to take the computer to a repair shop, I removed the log-on so that the repair shop would not need to enter it each time they had to restart. The problem for which I am seeking advice was how to restore the password that one sees when waking a password-protected computer.


I had only done that a few times over a number of years, and thought that it would be simple. I started looking up how to do this, began to encounter all sorts of methods, none of which would work. I finally realized that with the passage of time, the way(s) to do this have changed. Given the plethora of perhaps well-meaning but wrong, expired, etc. methods, I posted on the Windows 11 Forum; quite to my surprise, the only person so far to respond has sent me two links. He admitted that the first was incorrect, so I tried the second, only to find myself bewildered, wondering what that site had to do with what I was asking for.

Earlier today, it seemed to me that I should post here. I have read about the Master Key, which might serve my needs. As I have never used one, and as I store my passwords in KeePass and don't want to change that, would creating one to be used only when logging on, and continuing with KeePass work for me?

Yes, this is somewhat lengthy. My missive is to try to explain what happened, what I have endeavored to accomplish, and post in the hope that I can once again be able to lock my computer. The chance of it being stolen given where we live is slight, but even though my actual log-on password is short, the average thief, so to speak, likely would not figure it out. Having a password serves more for my comfort that anything else.

Thanking you in advance, lest I forget.

Strictly as an aside, the time and effort I have taken so far reminds me of the twenty-seven months involved in my establishing a fire protection district, with perhaps 95% of those efforts being mine. I won that battle, I would like to win this one.

My computer suffered from a spammer who bypassed SuperAntispyware, Malwarebytes, and Windows 11 Defender. I did not know at first what had happened, having never encountered this. Once I knew that I would need to take the computer to a repair shop, I removed the log-on so that the repair shop would not need to enter it each time they had to restart. The problem for which I am seeking advice was how to restore the password that one sees when waking a password-protected computer. I had only done that a few times over a number of years, and thought that it would be simple. I started looking up how to do this, began to encounter all sorts of methods, none of which would work. I finally realized that with the passage of time, the way(s) to do this have changed. Given the plethora of perhaps well-meaning but wrong, expired, etc. methods, I posted on the Windows 11 Forum; quite to my surprise, the only person so far to respond has sent me two links. He admitted that the first was incorrect, so I tried the second, only to find myself bewildered, wondering what that site had to do with what I was asking for. Earlier today, it seemed to me that I should post here. I have read about the Master Key, which might serve my needs. As I have never used one, and as I store my passwords in KeePass and don't want to change that, would creating one to be used only when logging on, and continuing with KeePass work for me? Yes, this is somewhat lengthy. My missive is to try to explain what happened, what I have endeavored to accomplish, and post in the hope that I can once again be able to lock my computer. The chance of it being stolen given where we live is slight, but even though my actual log-on password is short, the average thief, so to speak, likely would not figure it out. Having a password serves more for my comfort that anything else. Thanking you in advance, lest I forget. Strictly as an aside, the time and effort I have taken so far reminds me of the twenty-seven months involved in my establishing a fire protection district, with perhaps 95% of those efforts being mine. I won that battle, I would like to win this one.

All Replies (1)

more options

As currently this is a Windows OS support issue since your talking about the Windows login password something Firefox has no control over nor can any users help with but only by Windows Support. You need to go to your Control panel of Windows and setup the account password for Windows login. As to Keepass password saves that has nothing to do with Windows Login it only stores password the user saves to Keepass and if you use Master password for Keepass and lost it there nothing users here or the keepass forum site can do to fix that. If you want to set a Windows Login password you can search the internet and there information on how to do that. And if your locked out the computer with the login that would require a computer shop to address that lockout.

Okulungisiwe ngu markwarner22

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.