Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

ETP breaks Teachable.com courses

  • 5 uphendule
  • 0 zinale nkinga
  • Igcine ukuphendulwa ngu NoahSUMO

more options

ETP breaks Teachable.com courses. Specifically because the domain player.hotmart.com is blocked. But this domain itself isn't used for tracking. Hotmart uses tracking-api.hotmart.com for tracking. So ETP breaks all websites that serve their courses via Teachable and there is no workaround other than disabling ETP for that site. Please whitelist Hotmart and add tracking domain only.

ETP breaks Teachable.com courses. Specifically because the domain player.hotmart.com is blocked. But this domain itself isn't used for tracking. Hotmart uses tracking-api.hotmart.com for tracking. So ETP breaks all websites that serve their courses via Teachable and there is no workaround other than disabling ETP for that site. Please whitelist Hotmart and add tracking domain only.

Okulungisiwe ngu NoahSUMO

All Replies (5)

more options

Thanks for reporting this! I agree that this kind of blocking breaks the website too much. Can you test if using ETP's Custom option then unchecking only the Tracking Content option is enough to get Teachable courses working again? I feel like either Tracking Content needs to be turned off or both Cookies & Tracking Content turned off.

Screenshot of ETP's Custom option: https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-10-19-08-24-05-0ccc20.png

Either way I'm reporting this to the Firefox devs as this is causing too much breakage.

Helpful?

more options

Was it breaking the Teachable videos only? I discovered a report back in 2022 about this happening on Teachable.

Can't view videos on Teachable https://support.mozilla.org/questions/1385224 Screenshot:

Helpful?

more options

yes blocking cookies and allowing player.hotmart.com still play the videos. check screenshot.

Helpful?

more options

NoahSUMO said

Was it breaking the Teachable videos only? I discovered a report back in 2022 about this happening on Teachable. Can't view videos on Teachable https://support.mozilla.org/questions/1385224 Screenshot:

blocks all website that use teachable to serve their videos. it does not necessarily have to be under teachable's domain. this obviously also breaks any website using hotmart to serve their videos too.

Helpful?

more options

Thanks! That's what I needed to know. And wow! That's very extensive breakage. You put it into perspective for me once you said: Blocks all websites that use Teachable to serve their videos. It does not necessarily have to be under Teachable's domain. This obviously also breaks any website using Hotmart to serve their videos too.

I will update this thread when I file a bug for this so you can track it. Thanks again for reporting! If this gets fixed, it will solve hundreds if not thousands of people who are hitting this breakage.

Okulungisiwe ngu NoahSUMO

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.