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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Geting on to Google after Firefox update

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  • Igcine ukuphendulwa ngu Paul

Girolamo Frescobaldi
Girolamo Frescobaldi

I cannot get Google since the Firefox update I need Help. Please.

I cannot get Google since the Firefox update I need Help. Please.

All Replies (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi

If you visit google.com and use the "Clear cookies and site data..." button on the dropdown panel of the lock icon (in the address bar) to clear cookies, it should fix the issue.

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi

It would really help the developers looking into this issue if you could confirm the full version number of the copy of Firefox that you have installed.

https://support.mozilla.org/en-US/kb/find-what-version-firefox-you-are-using

Paul
Paul
  • Moderator
  • Top 10 Contributor

We have resolved an issue with Google prompting users to ‘clear cookies and site data’ when logging in. A fix has been published, via Firefox remote settings that does not require a Firefox upgrade. Users will receive the update over the next 6hrs, if you would like to update immediately simply restart Firefox.

Note: The issue was related to CHIPS being enabled in Fx131, this feature has been temporarily disabled while we resolve the issues. Users who have disabled 'Allow Firefox to install and run studies' in Privacy & Security settings will need to enable to receive the update.