Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Cannot create subfolders since update to 128.2.3esr (64-bit)

  • 2 uphendule
  • 4 zinale nkinga
  • 45 views
  • Igcine ukuphendulwa ngu peter865

peter865
peter865

I was automatically updated to 128.2.3esr (64-bit) and immediately I have lost the ability to create new subfolders in any part of my folder tree or on any of the accounts I use. Rt-click -> New Subfolder has always opened a little dialog box to name the new folder. Now nothing happens. I have seen a similar user issue reported, but the answer was long and incomprehensible and seemed purely to relate to spam boxes and certain user account types . The issue is still not marked as resolved and is a real pain. Is there a simple way to roll back to the last version while you figure it out?

Best Regards

Peter Rose

I was automatically updated to 128.2.3esr (64-bit) and immediately I have lost the ability to create new subfolders in any part of my folder tree or on any of the accounts I use. Rt-click -> New Subfolder has always opened a little dialog box to name the new folder. Now nothing happens. I have seen a similar user issue reported, but the answer was long and incomprehensible and seemed purely to relate to spam boxes and certain user account types . The issue is still not marked as resolved and is a real pain. Is there a simple way to roll back to the last version while you figure it out? Best Regards Peter Rose

Isisombululo esikhethiwe

Actually, I found a much more succinct version of the solution I disparaged as incomprehensible:

All my sub-folders are created under Local Folders (ie on the hard drive). In the Junk Settings for this, I had the box checked for 'Enable Adaptive Junk Mail Controls' but there was no Junk folder selected.

If I designate a Junk folder, the sub-folders start working again.

I would hope the developers manage to fix this bug in short order, as it's hardly an obvious fix.

Anyway, problem solved nonetheless, thanks ultimately to the Mozilla Community:-)

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 2

All Replies (2)

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator

WHo is your mail provider? URL to the article you are referring to?

peter865
peter865 Umnikazi wombuzo

Isisombululo Esikhethiwe

Actually, I found a much more succinct version of the solution I disparaged as incomprehensible:

All my sub-folders are created under Local Folders (ie on the hard drive). In the Junk Settings for this, I had the box checked for 'Enable Adaptive Junk Mail Controls' but there was no Junk folder selected.

If I designate a Junk folder, the sub-folders start working again.

I would hope the developers manage to fix this bug in short order, as it's hardly an obvious fix.

Anyway, problem solved nonetheless, thanks ultimately to the Mozilla Community:-)