Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Favorite shortcuts in new tab randomly deleted

  • 6 uphendule
  • 0 zinale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu cor-el

more options

I have pinned various shortcuts in the New tab to link to websites I frequently use. I use two different laptops and both are configured the same. However the New tab randomly clears the pinned shortcuts. I have attached two screenshots illustrating the changes.

I'm not aware of anything I do that caused the shortcuts to be deleted. When they are pinned I think they should be there permanently.

I have pinned various shortcuts in the New tab to link to websites I frequently use. I use two different laptops and both are configured the same. However the New tab randomly clears the pinned shortcuts. I have attached two screenshots illustrating the changes. I'm not aware of anything I do that caused the shortcuts to be deleted. When they are pinned I think they should be there permanently.
Ama-screenshot ananyekiwe

All Replies (6)

more options

You should keep pinned tiles (tiles with a pin attached), all other are coming from the history and can be replaced at any time.

more options

They are pinned!!! They still disappear

more options

Changes made manually on the Firefox Home page are stored in prefs that you can find in about:config, so it is possible that you do not keep these prefs.

In case you use "Clear history when Firefox closes".

Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox Title bar, especially if you have multiple windows or Private Browsing windows open to prevent losing tabs in unnoticed windows.

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit
more options

Thanks for your reply. I don't delete history when Firefox closes. I have enabled synchronising across connected devices so my history and tabs are shared with my phone and my second laptop.

I normally exit Firefox by clicking X on the title bar. I assume from your response that isn't the cause since my settings don't delete history (see attached screenshot)

I have checked browser.newtabpage.pinned and attach the current setting. Is it correct?

more options

Are pinned shortcuts remembered when you aren't signed in to your sync account?

more options

You can possibly set its Sync control pref to false to exclude pinned tabs from Sync.

Okulungisiwe ngu cor-el