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Firefox crashes Windows Explorer when attempting to access Fiule Save/Open dialogue boxes.

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I've been having this problem for some time, and it's honestly annoying me so much that I'm ready to pitch Firefox and badmouth it all over the Internet. Every single time I attempt to access the File Save or Open dialogues boxes from Firefox, as is necessary when uploading or downloading and image file, Windows Explorer (Windows 11) crashes.

There is no evidence of this in the system logs, but it's obvious that Explorer is crashing and relaunching, as evidenced by the disappearance and reappearance of the Taskbar, during which Firefox becomes completely unresponsive. This is dramatically slowing down my workflow to the point where it makes Firefox frankly unusable for most daily tasks.

The problem still exists when I remove all extensions from Firefox. The problem still exists when I restart the machine. The problem does *not* exist when I start Firefox in Safe Mode, but this is obviously not a workable solution. The problem does *not* occur with any other software, only Firefox. I am running Firefox 122.0 (64-bit) on Windows 11 Professional 22H2 Build 22621.3007, but the problem has been occurring for a long time, months. The system is a Gigabyte Z690 UD AX with an Intel Core i5-12600K, 32 GB DDR5 PC4800 RAM, and a Samsung 980 Pro 500 GB NVMe SSD.

I've been having this problem for some time, and it's honestly annoying me so much that I'm ready to pitch Firefox and badmouth it all over the Internet. Every single time I attempt to access the File Save or Open dialogues boxes from Firefox, as is necessary when uploading or downloading and image file, Windows Explorer (Windows 11) crashes. There is no evidence of this in the system logs, but it's obvious that Explorer is crashing and relaunching, as evidenced by the disappearance and reappearance of the Taskbar, during which Firefox becomes completely unresponsive. This is dramatically slowing down my workflow to the point where it makes Firefox frankly unusable for most daily tasks. The problem still exists when I remove all extensions from Firefox. The problem still exists when I restart the machine. The problem does *not* exist when I start Firefox in Safe Mode, but this is obviously not a workable solution. The problem does *not* occur with any other software, only Firefox. I am running Firefox 122.0 (64-bit) on Windows 11 Professional 22H2 Build 22621.3007, but the problem has been occurring for a long time, months. The system is a Gigabyte Z690 UD AX with an Intel Core i5-12600K, 32 GB DDR5 PC4800 RAM, and a Samsung 980 Pro 500 GB NVMe SSD.

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Do you happen to use the Windows On-Screen Keyboard (OSK)?

Do you have any software that adds shell extensions to the File Manager context menu?

Try clearing the Most Recently Used (MRU) lists with a file cleaner or MRU-Blaster.

gcvsa said

The problem does *not* exist when I start Firefox in Safe Mode

Does it still happen if you change security.sandbox.content.win32k-disable to false in about:config then restart the browser?

Helpful?

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You can try to uninstall and reinstall Firefox as a normal user.

You can find the full installer of the current Firefox release (122.0) in all languages and all operating systems here:

Helpful?

Buza umbuzo

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