Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Gmail IMAP Folder Changed in Supernova

  • 6 uphendule
  • 0 zinale nkinga
  • 37 views
  • Igcine ukuphendulwa ngu Ted Ward

more options

Hello. Latest update Supernova (now using 115.5.0 but this happened a few weeks ago) has eliminated the yellow Gmail IMAP folder and now those folders are listed in Folder pane on the same level with TB folders and icons. The result is confusing as to which are TB and which are Gmail. Two Drafts folders, a Bin and a Trash folder, a Junk and a Spam folder as well as a Sent and Sent Mail folder. In previous versions, Gmail was a yellow folder that, when expanded, listed all Gmail IMAP subfolders. Now it's hard to tell what's what. Any suggestions as to revive the previous - and much clearer - layout where Gmail was its own yellow folder and IMAP Inbox, Sent Mail, etc. were underneath as subfolders? Thanks in advance to the good guys in here who generously give their time and efforts helping out confused customers such as myself! Your efforts ARE appreciated... Cheers, Ted

Hello. Latest update Supernova (now using 115.5.0 but this happened a few weeks ago) has eliminated the yellow Gmail IMAP folder and now those folders are listed in Folder pane on the same level with TB folders and icons. The result is confusing as to which are TB and which are Gmail. Two Drafts folders, a Bin and a Trash folder, a Junk and a Spam folder as well as a Sent and Sent Mail folder. In previous versions, Gmail was a yellow folder that, when expanded, listed all Gmail IMAP subfolders. Now it's hard to tell what's what. Any suggestions as to revive the previous - and much clearer - layout where Gmail was its own yellow folder and IMAP Inbox, Sent Mail, etc. were underneath as subfolders? Thanks in advance to the good guys in here who generously give their time and efforts helping out confused customers such as myself! Your efforts ARE appreciated... Cheers, Ted
Ama-screenshot ananyekiwe

All Replies (6)

more options

Try this: click the three dots to the right of 'new message' button and select folder mode and 'unified folders' and advise if that addresses your issue. Thank you for your kind words. We appreciate them, as they are often not seen here. :)

more options

Hello David, Thank YOU as well... Sadly, that didn't result in an improved folder view. Only gave me an even MORE confusing - and larger - layout (see screenshot). The earlier layout allowed me to easily administer my 4 email addresses within a reasonably-sized window without having to do a whole lot of scrolling. Any advice or additional suggestions you can give would be appreciated. From an extensive search of the archives here it appears I'm not alone in disliking the new version and it would appear I have two options: revert back to an older version (102 seems to be the fave but the actual amount of absurdity involved with trying to do somewhat advanced-level tweaks and re-installation are daunting and dangerous for a mid-level user such as myself) or simply give up on TB entirely and use Gmail, Outlook and my local web-based. It's a pity the TB programming team aren't being more empathetic and responsive to the obvious disappointment of end-users. 'Supernova' certainly appears to be living up to its name...our beloved TB has exploded into an unusable mess. This app that used to work wonderfully for me has suddenly sucked up FAR too much of my time attempting to learn how to do a work-around after an update that really ruined the functionality and convenience it once had for me, and, it would appear, hundreds - if not thousands - of other users. Never thought I'd have to give up on a Mozilla product but here we are. Again, thanks for your most valuable time! Ted

more options

I do share your concerns; 115 has been difficult for many users. It's difficult for me to see the whole picture, as the support forum only sees the problems. There are tens of thousands of users whose concerns we never see. I do believe 115 could be set to work for you, but doing all of that from the forum is unlikely for now. The instructions to revert are here, but I always suggest doing a backup first, of only for safety.

   Exit Thunderbird if running.
   click windows key and 'r' key
   Enter: thunderbird.exe -P --allow-downgrade
   click on 'OK'
more options

Hi David, Many thanks for your time in this. I have studied electronics and I used to do road work as an instrument backline tech (for various bands you've assuredly heard of) and am also a pro audio and intelligent lighting specialist, so usually technical situations aren't as difficult for me to deal with as would be the case with average users. I don't envy you in your most herculean endeavors in assisting the average Joe/Jane with their difficulties, especially considering the infinite numbers of variables involved! That having been said, we have a saying, "If it ain't broke, don't fix it". Wish the devs had abided by this. Cheers for all your "tea and sympathy". Ted

more options

Thanks for the kind words. I have formally submitted many suggestions to stop the madness, but no one appears to be listening, at least not yet.

more options

"Stop the madness" - LOL! They REALLY should be listening to you... Godspeed, bro! Ted