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Does Firefox offer any sort of live chat to troubleshoot problems?

Does Firefox offer any sort of live chat to troubleshoot problems?

All Replies (6)

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This isn't a support ticket line request. This is only a forum end user help for other users based on their knowledge and experiences.

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Can you give me the browser address to submit a ticket line request?

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Just mention there is no such request only user help forum for Firefox here. User post their issue and screenshot and or with URL issue site and others read and verify the issue or replicate the issue. That is all this site can do. There is no email support ticket as what your asking about here or links.

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Could you start by explaining the problem?

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Hi. Well, I prefer to use Firefox instead of Chrome. However, starting yesterday, for some reason, when I try to log into my online banking at Citizens, I get a strange reference number that no one at Citizens can identify and I can't log in. However, when I attempt to log in on Chrome, it works perfectly.


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Is it a message that says "Access Denied" with a Reference # below that?

That page is generated by a service the bank's website is using, sometimes called a Web Application Firewall, which is intended to prevent bot and other suspicious connections to the website. So... why does your regular old request from Firefox look suspicious?

Here are some possible issues to consider:

(A) If you are using a VPN when accessing the site, try without the VPN.

When you are using a VPN, your IP address is from a remote system used by many strangers. So if that IP address is temporarily banned due to someone else's activity, that also will affect you. If you need the VPN, try selecting a different server or exit node in your VPN software.

(B) If you have customized any privacy preferences that affect browser requests -- for example, modifying your "user agent" or referring site header -- you may need to undo those changes

Also, some add-ons may modify headers in a way that looks suspicious to these systems. We can't really tell how your browser identified itself to the problem site based on how it identified itself to this site, because add-ons are restricted in how they interact with this site. Can you think of any add-ons you use that might make privacy-related tweaks to your requests?

(C) If you have Firefox set not to accept ANY cookies, that also could be a problem for some sites

(D) Maybe your requests are modified by an intermediary (such as a proxy server, your security software, or an interloper)

Although most people are not intentionally using a proxy server, Firefox may discover one set up in your system settings. Sometimes forcing Firefox to ignore those settings helps with weird connection issues. Here's how:

Open the Settings page using either:

  • "3-bar" menu button > Settings
  • (menu bar) Tools > Settings
  • type or paste about:preferences into the address bar and press Enter/Return to load it

In the very tiny search box at the top of the page, type proxy and Firefox should filter to the "Network Settings" section of the page.

Click the Settings button, change the top setting to "No Proxy" and then click the OK button at the bottom of the dialog to save your change.

Any difference?