Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Bitdefender quarantines my entire inbox when it finds a trojan in an email.

  • 2 uphendule
  • 0 zinale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu colin66

more options

When downloading messages if there is a trojan in an email Bitdefender quarantines my entire inbox and subsequent emails in the same download have no inbox to write to so give an error. There is a work around but it is a pain. I have to do the following.

1 Log in to webmail 2 Delete suspect emails manually 3 Delete the popstate.dat file 4 Rerun the download.

This is a pain and I run the risk of losing older emails. I have switched off antispam in Bitdefender to no avail. Running 64 bit Windows 11 with the latest versions of Thunderbird and Bitdefender.

Hope someone can help.

When downloading messages if there is a trojan in an email Bitdefender quarantines my entire inbox and subsequent emails in the same download have no inbox to write to so give an error. There is a work around but it is a pain. I have to do the following. 1 Log in to webmail 2 Delete suspect emails manually 3 Delete the popstate.dat file 4 Rerun the download. This is a pain and I run the risk of losing older emails. I have switched off antispam in Bitdefender to no avail. Running 64 bit Windows 11 with the latest versions of Thunderbird and Bitdefender. Hope someone can help.

Isisombululo esikhethiwe

Settings > Privacy > Security > enable Allow antivirus ... quarantine

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

more options

Isisombululo Esikhethiwe

Settings > Privacy > Security > enable Allow antivirus ... quarantine

more options

Thanks Wayne, Easy when you know how. I am sure I won't be the last to fall in to this trap,