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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

One site not loading in Firefox on laptop but work in Chrome

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  • Igcine ukuphendulwa ngu cor-el

Christina
Christina
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There is one site that I have just started to have problems with but works in Chrome. The link to the site is https://www.godigitalscrapbooking.com/store/. I used to log in here daily with no problems, but now I get a glimpse of the Welcome screen then a blank page. I can log into their Forum (https://www.godigitalscrapbooking.com/forum/) with not problems at all. I have cleared my cache and my history. The only thing I can think of is that somehow I have managed to block this site but cannot find where that may be.

Regards

Christina

There is one site that I have just started to have problems with but works in Chrome. The link to the site is https://www.godigitalscrapbooking.com/store/. I used to log in here daily with no problems, but now I get a glimpse of the Welcome screen then a blank page. I can log into their Forum (https://www.godigitalscrapbooking.com/forum/) with not problems at all. I have cleared my cache and my history. The only thing I can think of is that somehow I have managed to block this site but cannot find where that may be. Regards Christina

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for issues with Total Cookie Protection.

Are you using a proxy or VPN?

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window