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Did Not Connect: Potential Security Issue

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How to troubleshoot time related errors on secure websites

Certificates for secure websites (the address begins with https://) are valid only for a certain period of time. If a website presents a certificate with validity dates that don't match the date on your computer's clock, Firefox can't verify that it is secure and will show you an error page.

Such issues can often be fixed by setting the correct date, time, and time zone on your computer system. If this does not solve the problem, it could be caused by other issues, such as a misconfigured web server or an expired certificate. Table of Contents

   List of time-related error codes you may encounter
   Set your system clock to the correct time
   Contact the website owner

List of time-related error codes you may encounter Note: A Your Computer Clock is Wrong error page almost certainly means that your computer's clock is set to the wrong date. Some time-related errors will show a Warning: Potential Security Risk Ahead error page, described in this article. For other time-related errors, you'll get a Secure Connection Failed or Did Not Connect: Potential Security Issue error page, described here.

Fx67YourComputerClockIsWrong

How to troubleshoot time related errors on secure websites Certificates for secure websites (the address begins with https://) are valid only for a certain period of time. If a website presents a certificate with validity dates that don't match the date on your computer's clock, Firefox can't verify that it is secure and will show you an error page. Such issues can often be fixed by setting the correct date, time, and time zone on your computer system. If this does not solve the problem, it could be caused by other issues, such as a misconfigured web server or an expired certificate. Table of Contents List of time-related error codes you may encounter Set your system clock to the correct time Contact the website owner List of time-related error codes you may encounter Note: A Your Computer Clock is Wrong error page almost certainly means that your computer's clock is set to the wrong date. Some time-related errors will show a Warning: Potential Security Risk Ahead error page, described in this article. For other time-related errors, you'll get a Secure Connection Failed or Did Not Connect: Potential Security Issue error page, described here. Fx67YourComputerClockIsWrong

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Click the Windows Start button or press the Windows key. In the Start menu, select Settings. In Settings, select Time & language. In the Date & time section, you can review the current date and time settings. If you are done with your changes, close the Settings window.


Regards, Will

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