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bell email only accessible on Firefox private browser

  • 10 uphendule
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  • Igcine ukuphendulwa ngu Paul

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For sometime now I have been unable to access my Bell email on Firefox except if I use private browsing and then it allows me to get to my login and by default allows me to enter my login and password. But if I don't use privacy browsing mode, I cannot get to my email. This is on my android Samsung phone btw. Bell tells me it's a browser issue and that I'm to contact Firefox or switch to Chrome or Edge, but I'd rather do it through Firefox. Can anyone assist as to how I can correct this issue?

For sometime now I have been unable to access my Bell email on Firefox except if I use private browsing and then it allows me to get to my login and by default allows me to enter my login and password. But if I don't use privacy browsing mode, I cannot get to my email. This is on my android Samsung phone btw. Bell tells me it's a browser issue and that I'm to contact Firefox or switch to Chrome or Edge, but I'd rather do it through Firefox. Can anyone assist as to how I can correct this issue?

All Replies (10)

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Hi

What level of enhanced tracking protection do you have set?

Do you have any add-ons installed in Firefox for Android?

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https://webmail.bell.net/bell/index This is site that normally I would access on the Firefox browser to get to my email, but for some time now I am unable to.But I tried on the Firfox private or privacy browser and am able to access my Bell sympatico email for some reason,which is ok but why can't I do it on regular browser? To answer your questions I have standard level on Enhanced tracking protection: I had only one Add-on,Ublock Origin on my Samsung phone but after your reply, I checked off Https only mode to on, it had been on off. Plus I added Foxy Proxy and Ad Guard Ad blocker.

Okulungisiwe ngu bigalster

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Paul not sure if my reply to your response got through cos i dont see it here. my level of enhanced tracking protection is standard, i had only ublock origin as my add-on, but i just added https only mode and put it to on. \plus i just added Foxy Proxy standard and AdGUARD Blocker, as i indicated on standard firefox i go to my email, webmail.bell.net/bell/inbox and i cannot get to my emails the page wont load, However when i try the privacy mode on FIREFOX i am able to acess my bell email and it even remembers my login and password, so very curious why the regulat standard Firefox browser doesnt allow me to do so.

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If you turn off enhanced tracking protection (or set that website as an exception), does the site work?

What happens if you disable those add-ons? Does that help with that website?

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I turned off enhanced protection and disabled Add-ons but no go on the site, o ly in privacy browser in Firfox can I access it.So don't know what gives. I'll try setting the website as an exception and see.

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I'm not sure how to set the website as an exception.when I go to Exceptions tab in my Settings, I see a number of allowable or exception websites, but no option at top to add the bell site as an exception. There's no tabs at upper right to do this.How do I make this site an exception? Please simply step by step.

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I managed to get into exceptions somehow but only one there and it shows bell.net but it was there already by default as an exception so I'm confused. I deleted all exceptions as there was only one.

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If you remove that as an exception (it can be added back later with this process - https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-android) does it fix the issue?

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No no difference whatsoever.i turned Enhanced Protection on then off and removed Bell.net but the page doesn't even load in Firefox,only when I go to privacy Firefox, then I got no issues. I downloaded Edge as browser and I can open up my bell email using this browser. For some reason the regular Firefox browser doesn't load my bell email login page. So can't explain it.

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Is any error message displayed when the page does not open?

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