Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot access Primary Email in Firefox Account. There is no Secondary Email set.

  • 2 uphendule
  • 1 inale nkinga
  • 11 views
  • Igcine ukuphendulwa ngu cor-el

more options

A previous company employee set up a Firefox Account, that we release a Firefox Add-On against. This person set up their work account as the Firefox Account Primary Email and did not set up a Secondary Account. This person left the company, and their email account is no longer available. We now need to update the Add-On. We have authentication information to log into the account, but when we try to access the Add-On/Extension location, the system sends a verification code to the Primary Email. We cannot even set a Secondary Email for the same reason. What can we do since creating a new account will not allow us to access and update the existing Add-On?

A previous company employee set up a Firefox Account, that we release a Firefox Add-On against. This person set up their work account as the Firefox Account Primary Email and did not set up a Secondary Account. This person left the company, and their email account is no longer available. We now need to update the Add-On. We have authentication information to log into the account, but when we try to access the Add-On/Extension location, the system sends a verification code to the Primary Email. We cannot even set a Secondary Email for the same reason. What can we do since creating a new account will not allow us to access and update the existing Add-On?

All Replies (2)

more options

.....

Okulungisiwe ngu Dropa

Helpful?

more options

You would have to take this to the Mozilla Discourse Add-ons forum as this is a Firefox support forum and is a different forum.

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.