Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Unable to securely log in to bank

  • 2 uphendule
  • 1 inale nkinga
  • 10 views
  • Igcine ukuphendulwa ngu david.355.113

more options

As of this morning, I cannot log securely in to my bank. I just get a white screen. Other browsers and my mobile app work fine.

As of this morning, I cannot log securely in to my bank. I just get a white screen. Other browsers and my mobile app work fine.

All Replies (2)

more options

Just a white screen? No error messages or anything?

Please provide a public link (no password) that we can check out. No Personal Information Please !


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

I have had a similar problem since approximately 25 January 2022. I can get into the bank site but some facilities are unavailable. I called the bank and they said they no longer supported Firefox because of some security issue - I did not get the whole story. The bank is the Commonwealth Bank of Australia, can someone at Firefox please work with them to resolve this issue. I do not want my bank telling me what browser to use!!!!!