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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Since my OS was upgraded from Win 10 to 11, Firefox crashes regularly.

  • 8 uphendule
  • 1 inale nkinga
  • 13 views
  • Igcine ukuphendulwa ngu FredMcD

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Since my OS was upgraded from Win 10 to 11, Firefox crashes regularly. I've sent crash reports, refreshed FF, reinstalled it completely. It still happens. Can anyone help me fix this irritating occurrence? I have copied today's crash report.

Since my OS was upgraded from Win 10 to 11, Firefox crashes regularly. I've sent crash reports, refreshed FF, reinstalled it completely. It still happens. Can anyone help me fix this irritating occurrence? I have copied today's crash report.

All Replies (8)

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In the address box, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Thanks! Here you go: b2ac896d-b2ab-4022-8882-6b378068784d ca39c153-2f72-4405-8d88-ae7f372fcaa4 7cc86ca5-5788-41b8-8894-cee9520be2da e8c31c5b-abcf-4e8a-9e7d-04980f676efa 3d5c56f8-92b3-45a9-9d45-0c55cda634c1 7b146aa9-35c4-4174-84a1-de3cda00c4ae a7000afd-788f-4452-bd08-30d7839d61bb 81319122-ff68-4f59-a40e-6c33028f9618

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and here are the one's with BP suffix: bp-bfb3db40-91c4-41cd-a12d-d82f60220104 bp-1b015667-7f4f-4fee-801a-3f4670220104 bp-208134e5-09cb-43b8-acda-ee2270220104 bp-4a16b10f-2a7a-4a15-97a2-693f20220104 bp-ac328d17-fd60-446d-93a3-d90ec0220104 bp-3896b124-eaca-44a0-80ac-43fa40220104

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Hi,

Check this Link:-

https://recoverit.wondershare.com/computer-problems/firefox-keeps-crashing-windows-10.html

It'll surely work for windows 11 too.

Thanks.

Okulungisiwe ngu Shashank Shekhar

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bp-bfb3db40-91c4-41cd-a12d-d82f60220104 = Uptime 439 seconds (7 minutes and 19 seconds) bp-1b015667-7f4f-4fee-801a-3f4670220104 = Uptime 448 seconds (7 minutes and 28 seconds) bp-208134e5-09cb-43b8-acda-ee2270220104 = Uptime 1 seconds

Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : out of memory: 0x0000000000000080 bytes requested

Crash Reason EXCEPTION_BREAKPOINT

System Memory Use Percentage 91

IPSEng64.dll = Symantec Intrusion Detection

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Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources


MemTest Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

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Thanks very much! Good to know the cause. I went on to the page to download the Memtest but don't know which version or link to choose to find the right pgm to download. Can you give me a thread? Re: page size, I'll check and update.

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I don't know the program. It would be best to ask Memtest support.