Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 95.x Crashes Immediately in Google Street View, Facebook 3D Photos

  • 8 uphendule
  • 1 inale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu cor-el

more options

Greetings,

For a few months I've been experiencing consistent crashing in Firefox 95.x versions. At first the crashing happened "randomly" while browsing Facebook, but I eventually identified a pattern and learned that the crashes would happen when a Facebook 3D photo attempted to render in the feed.

Since then, I'm able to consistently reproduce the same crashing issue by opening Google Maps and launching street view. The crash happens immediately when street view attempts to load (unsuccessfully). This happens even with all plugins disabled.

Unfortunately I've had to failover to Google Chrome due to the stability issues in Firefox, though I would like to return to Firefox if this issue can be resolved. The issue does not present itself in other browsers.

I'm currently on Firefox v95.0.1 64-bit on MacOS Catalina 10.15.7, and my GPU is an integrated Intel HD Graphics 4000 1536 MB with a dedicated NVIDIA GeForce GT 650M.

Thanks for your support.

All Replies (8)

more options

If you haven't already, could you try disabling Firefox from using hardware acceleration? This is a potential workaround for incompatibilities between Firefox and your graphics card/chipset driver software. This article describes where to make that change: Firefox's performance settings. This will take effect the next time you exit Firefox and start it up again. Any difference?

Since hardware acceleration improves the appearance of fonts and animations, you may want to check whether graphics card/chipset driver updates are available for your system. This article suggests safe ways to do that, although Apple might have more restricted update channels: Upgrade your graphics drivers to use hardware acceleration and WebGL.

Helpful?

more options

In the address box, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Helpful?

more options

jscher2000 said

If you haven't already, could you try disabling Firefox from using hardware acceleration? This is a potential workaround for incompatibilities between Firefox and your graphics card/chipset driver software. This article describes where to make that change: Firefox's performance settings. This will take effect the next time you exit Firefox and start it up again. Any difference? Since hardware acceleration improves the appearance of fonts and animations, you may want to check whether graphics card/chipset driver updates are available for your system. This article suggests safe ways to do that, although Apple might have more restricted update channels: Upgrade your graphics drivers to use hardware acceleration and WebGL.

I just tried disabling hardware acceleration, but unfortunately the issue persists. Also, as you pointed out, the ability to update graphics drivers on Apple hardware is extremely limited, so I'm not sure that's a viable option either.

Helpful?

more options

FredMcD said

In the address box, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in. Please, Do not post a screenshot ! !
aboutcrashesFx57
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

I just submitted the crash reports as requested. Here are the numbers and submit date/times (US Eastern): bp-bd3b0388-f1c0-43f3-95c5-98d930211218 12/18/21, 12:17 PM bp-54a8860f-0599-410c-b612-6af080211218 12/18/21, 12:17 PM bp-ca32121a-e146-4657-88bf-dcf6c0211218 12/18/21, 12:17 PM bp-2d777916-45cc-454d-99ed-cd9180211218 12/18/21, 12:17 PM bp-9e13a257-1d61-4c7b-980e-23b510211218 12/18/21, 12:17 PM bp-1cace129-e41d-4170-9a24-e854d0211218 12/18/21, 12:17 PM bp-ed282ee5-6d5d-4c0e-8892-b6a3c0211218 12/18/21, 12:17 PM bp-e2680d62-0d81-4bbf-857b-ef0e90211218 12/18/21, 12:17 PM bp-14b0ac32-2da1-4afa-8ec5-e753f0211218 12/18/21, 12:17 PM bp-71ad40f5-6aac-4477-9001-3d6660211218 12/18/21, 12:17 PM

Helpful?

more options

Product Firefox Release Channel release Version 94.0.2 Build ID 20211119140621 (2021-11-19)

bp-bd3b0388-f1c0-43f3-95c5-98d930211218 Signature: __pthread_kill | pthread_kill | abort | gpusGenerateCrashLog.cold.1

Crash Reason EXC_SOFTWARE / SIGABRT

Attention Sumo's there are 15 related bug reports ++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 95.0 Build ID 20211129150630 (2021-11-29)

bp-9e13a257-1d61-4c7b-980e-23b510211218 = Uptime 3,022 seconds (50 minutes and 22 seconds) bp-14b0ac32-2da1-4afa-8ec5-e753f0211218 = Uptime 295 seconds (4 minutes and 55 seconds) Signature: __pthread_kill | pthread_kill | abort | gpusGenerateCrashLog.cold.1

Crash Reason EXC_SOFTWARE / SIGABRT

Attention Sumo's there are 15 related bug reports +++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 95.0.1

bp-1cace129-e41d-4170-9a24-e854d0211218 = Uptime 317 seconds (5 minutes and 17 seconds) bp-ed282ee5-6d5d-4c0e-8892-b6a3c0211218 = Uptime 11 seconds bp-e2680d62-0d81-4bbf-857b-ef0e90211218 = Uptime 1,530 seconds (25 minutes and 30 seconds) bp-71ad40f5-6aac-4477-9001-3d6660211218 = Uptime 1,222 seconds (20 minutes and 22 seconds)

Signature: __pthread_kill | pthread_kill | abort | gpusGenerateCrashLog.cold.1

Crash Reason EXC_SOFTWARE / SIGABRT

Attention Sumo's there are 15 related bug reports

Helpful?

more options

Helpful?

more options

FredMcD said

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

I'm experiencing this issue on a Mac that is fully up-to-date. I don't believe I can update the graphics drivers specifically on Apple hardware unless the update is pushed by Apple. I did try disabling hardware acceleration as was suggested by jscher2000, but unfortunately the issue persists.

Helpful?

more options

This could be a problem with WebGL, so maybe check the graphics section on the "Help -> More Troubleshooting Information" (about:support) page.

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.