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Delete Old Support Account

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  • Igcine ukuphendulwa ngu Kiki
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Since the upgrade, I am unable to access my old support account with username, zaji.

How do I delete that account so I can use my old username for the new forced upgrade in the new support system?

Since the upgrade, I am unable to access my old support account with username, zaji. How do I delete that account so I can use my old username for the new forced upgrade in the new support system?

All Replies (1)

Hi Zaji,

In order to use your old profile, you need to use Firefox Accounts under the same email address.