Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Facebook - Blank Screen??!

more options

Hi there,

So I manage 2 x FB accounts, mine & Mum's (only cos she's not too savvy). My FB loads fine, apps work, games, vids etc. Mum's on the other hand only has a blank screen when I log in. Nothing on her news feed. She can access the apps/games via links to her email address, and once you've opened one app via an email link you can pretty much access the other apps/games, but not go to their actual page (for bonus points etc), This was working perfectly until this morning.

Hate to say this, but it works in Chrome

Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

Suddenly my facebook is now working again today :)

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (4)

more options

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.


https://support.kaspersky.com/viruses/utility

Helpful?

more options

You can check for issues with location storage (indexedDB).

Helpful?

more options

This could be a problem with local storage and possibly running this command in the Web Console to clear storage as posted in bug 1569296 might fix it.

  • localStorage.clear()

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

Helpful?

more options

Isisombululo Esikhethiwe

Suddenly my facebook is now working again today :)

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.