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Can't save video

  • 11 uphendule
  • 1 inale nkinga
  • 23 views
  • Igcine ukuphendulwa ngu FredMcD

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I get an error when I try to download a video by right clicking and selecting "save video as". The error reads "the download cannot be saved because an unknown error occurred please try again"

This has started after the firefox 81 update and it effects both a personal and work computer. I have already tried disabling add-ons and extensions as well as resetting the download folder settings via about:config page.

Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

Looks like version 81.0.2 fixed this issue.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (11)

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An update just came out. Please update the browser.

Helpful?

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I am already using Firefox 81.0.1 Didn't fix the issue.

Helpful?

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Helpful?

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Yes it still gives the same error.

Helpful?

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Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Helpful?

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I can't run safe mode with networking at home. My laptop's wifi doesn't work and it doesn't have an Ethernet port. I can try I tomorrow at work.

But if it helps it is only videos that error. I can right click and save pictures without issue.

Helpful?

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Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

Helpful?

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I am using getvid to download a video from Facebook. It works with chrome but not Firefox.

https://www.getfvid.com/

an example video

https://www.facebook.com/planetfitness/videos/977443226081309/?__so__=channel_tab&__rv__=latest_videos_card

Helpful?

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I tested safe mode on my work computer with no success.

Helpful?

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Isisombululo Esikhethiwe

Looks like version 81.0.2 fixed this issue.

Helpful?

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That's good to hear.

Helpful?

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