Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot get firefox to start, want to find out why

  • 4 uphendule
  • 1 inale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu FredMcD

more options

Dear mozilla community,

I cannot get firefox to start, and I need help to troubleshoot this. What I already did:

  • remove and reinstall (apt)
  • rename ~/.mozilla to trigger recreation
  • start using the command line
  • start in safe mode

The only symptoms are <defunct> processes (see screenshot).

I need more information to find out what went wrong. Where can I find this?


Details

  • apt
  • firefox_78.0+build2-0ubuntu0.16.04.1~mt1_amd64.deb
  • Linux Mint 18.3 Sylvia
Ama-screenshot ananyekiwe

Okulungisiwe ngu eim_92

Isisombululo esikhethiwe

Are you currently using a version from the repositories of your Linux distribution?
Try the Firefox version from the official Mozilla server:

https://www.mozilla.org/en-US/firefox/all/

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

more options

Your screenshot failed to load. Please try again.


In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Helpful?

more options

Isisombululo Esikhethiwe

Are you currently using a version from the repositories of your Linux distribution?
Try the Firefox version from the official Mozilla server:

https://www.mozilla.org/en-US/firefox/all/

Helpful?

more options

FredMcD said

Your screenshot failed to load. Please try again. In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem? Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem. Thank you!

Hi FredMcD,

Thx a lot: just installing firefox manually under /opt fixed it :).

There seems to be something wrong with the screenshots: I see them in the edit screen, I click save and they are simply not visible anymore.

Helpful?

more options

That was very good work. Well Done.
Please flag your last post as Solved Problem as this can help others with similar problems.

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.