Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

All my extensions disabled with no option to re-enable

  • 3 uphendule
  • 1 inale nkinga
  • 1526 views
  • Igcine ukuphendulwa ngu FredMcD

more options

For some reason, about a couple of weeks ago, all my Firefox extensions were disabled with no option to re-enable them. Clicking on the "..." next to each add-on only shows options "Remove", "Report", & "Manage". No "Disable" or "Enable" option. Why? How can I re-enable them?

My Firefox version is 71.0.

For some reason, about a couple of weeks ago, all my Firefox extensions were disabled with no option to re-enable them. Clicking on the "..." next to each add-on only shows options "Remove", "Report", & "Manage". No "Disable" or "Enable" option. Why? How can I re-enable them? My Firefox version is 71.0.
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

1) Reboot the computer.

2) Do not run Firefox in Safe Mode. (Add-ons disabled)


It’s possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files":

+++++++++++++++++++++++++++ You will have to approve the updating one last time.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (3)

more options

Isisombululo Esikhethiwe

1) Reboot the computer.

2) Do not run Firefox in Safe Mode. (Add-ons disabled)


It’s possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files":

+++++++++++++++++++++++++++ You will have to approve the updating one last time.

more options

The deleting the extensions* and compatibility.ini worked! They were all disabled when I restarted but the "Enable" option was back. All good now thanks FredMcD, you rock!

Okulungisiwe ngu dkarnows

more options

Glad to help. Safe Surfing.