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Firefox crashes

Kuphostiwe

bp-2f106568-d904-4fb7-bf97-d31eb0191121 I have an exam tomorrow on proctorU and it keeps crashing when I click the test your equipment button.

bp-2f106568-d904-4fb7-bf97-d31eb0191121 I have an exam tomorrow on proctorU and it keeps crashing when I click the test your equipment button.
Isicaphuno

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36

Eminye Imininingwane

philipp
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5324 izisombululo 23509 izimpendulo
Kuphostiwe

hi, does it make a difference when you disable accessibility features in the browser and restart once afterwards?: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

hi, does it make a difference when you disable accessibility features in the browser and restart once afterwards?: go to the firefox ''menu ≡ > options > privacy & security'' panel and under permissions check the setting to '''prevent accessibility services from accessing your browser'''.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

No, I disabled it and it still crashed.

No, I disabled it and it still crashed.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
philipp
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5324 izisombululo 23509 izimpendulo
Kuphostiwe

can you please provide the new crash report id as well.

can you please provide the new crash report id as well.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

bp-3fa08fa7-3482-4805-acc2-d139e0191121

bp-3fa08fa7-3482-4805-acc2-d139e0191121
Ingabe lokhu kube usizo kuwena?
Isicaphuno
philipp
  • Top 25 Contributor
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5324 izisombululo 23509 izimpendulo
Kuphostiwe

this new report still shows accessibility is active though - did you restart after making the change?

this new report still shows accessibility is active though - did you restart after making the change?
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

yes, i resumbitted and its showing that the box is not checked for preventing accessibility ...

yes, i resumbitted and its showing that the box is not checked for preventing accessibility ...
Ingabe lokhu kube usizo kuwena?
Isicaphuno
philipp
  • Top 25 Contributor
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5324 izisombululo 23509 izimpendulo
Kuphostiwe

the box should be checked though.

the box should be checked though.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Even when I check the box it still crashes.

bp-693a00e0-567a-4db6-8acb-80ec80191121

Even when I check the box it still crashes. bp-693a00e0-567a-4db6-8acb-80ec80191121
Ingabe lokhu kube usizo kuwena?
Isicaphuno
philipp
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5324 izisombululo 23509 izimpendulo
Kuphostiwe

thanks, so the crash is apparently happening in a windows module that is the api between your webcam and the applications that want to access it. i'm not sure if we can provide a quick fix for this in firefox. the problem might be similar to the description in https://bugzilla.mozilla.org/show_bug.cgi?id=1263519#c1, so perhaps installing a new driver for the webcam might help...

thanks, so the crash is apparently happening in a windows module that is the api between your webcam and the applications that want to access it. i'm not sure if we can provide a quick fix for this in firefox. the problem might be similar to the description in https://bugzilla.mozilla.org/show_bug.cgi?id=1263519#c1, so perhaps installing a new driver for the webcam might help...
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

What do you mean by installing a new driver? The camera is apart of the computer.

What do you mean by installing a new driver? The camera is apart of the computer.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
philipp
  • Top 25 Contributor
  • Moderator
5324 izisombululo 23509 izimpendulo
Kuphostiwe

if you look on the support site of your computer's manufacturer they may offer an updated driver for the webcam of your notebook model.

if you look on the support site of your computer's manufacturer they may offer an updated driver for the webcam of your notebook model.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

I honestly don't know how to do that. Also, would that assume that it's an issue with the camera and not firefox? Because it works for other things on the computer.

I honestly don't know how to do that. Also, would that assume that it's an issue with the camera and not firefox? Because it works for other things on the computer.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
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