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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox browser will not open, tried reinstalling, no change.

  • 4 uphendule
  • 1 inale nkinga
  • 15 views
  • Igcine ukuphendulwa ngu FFus3r

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I click on the icon as I always have. I see a spinning wheel and then it just disappears. I have uninstalled and reinstalled 4 times. No change. I try running as administrator, again receive a spinning wheel which then disappears and no change. I'm using an HP laptop with Windows 7. The browser was working just fine 2 days ago (Saturday, Sept 22).

All Replies (4)

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Hi, what Security Software are you running ? McAfee ? If so it took files out 2 days ago on people.

Please get a copy of your Profile and stash it someplace safe.

Please boot into Safe Mode with Networking : https://support.hp.com/ca-en/document/c01835750

See if you can uninstall it now. If not please try with this :

Reinstall with Current Release Firefox 62.0.2 with a Full Version Installer

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Yes, this is my work computer and they are running McAfee. How do I get a copy of my profile?

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Disregard my question about the Profile. I figured out how to back this up. I followed the steps to enter safe mode and uninstalled. I used the link to install again. I followed the steps to install and got so far as to "Launch Firefox". I click launch, get the spinning wheel, and then nothing.

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