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Question: What can I do to submit this unsubmitted crash report to Mozilla? (September 17, 2018)

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I have many unsubmitted crash reports in Firefox 62.0 Stable alone, the version I installed three days I reset my PC, which, not by coincidence, was the day Mozilla Firefox 62.0 Stable came out. In addition to iOS 12.0 coming out today, I can't wait to see the new features, performance improvements and security enhancements Firefox 63.0 Stable has in store for us all come October 23, 2018!

I have many unsubmitted crash reports in Firefox 62.0 Stable alone, the version I installed three days I reset my PC, which, not by coincidence, was the day Mozilla Firefox 62.0 Stable came out. In addition to iOS 12.0 coming out today, I can't wait to see the new features, performance improvements and security enhancements Firefox 63.0 Stable has in store for us all come October 23, 2018!
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Just click on the un-submited Crash Reports, and watch the support ID change when the report is being manually submitted, and notice that the URL on the page inside Firefox gets a BP- prefix. Only the most recent reports though, old reports have little value to help you today.

When want us to view a Crash Report please post the Crash ID URL with the BP- in the prefix. The real important information is further down that page and on other pages that open from the tabs at the top of that page.