Hi,

Sorry to hear that you received a message that your account has been locked. First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use this link to create a request.

This is when your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a backup of your local profile first and then creating a new Firefox account.

If there is still a problem, please feel free to reply to this thread and we can help you the best that we can.

I have this same problem too. It was working fine, then all the sudden, I tried to log in to sync & I got a message saying it sent a message to my email but it was returned so it blocked my account. Nothing is wrong with my email, I still have the same email & I didnt receive any email. Not sure why it would be returned. But now I haven't been able to log in for over a week or more. & I have no way to know how to get it unlocked, since whenever I click the link on the page that tells me my account is locked it just takes me to a Firefox support page & keeps taking me around in circles, I can't get a hold of anyone to get any help. This is crazy. Really getting tired of all the run around with Firefox lately. Plz unlock my account!!!

I called an administrator. Please wait.

Ok, Thank you very much for all your help! I really appreciate it! Thanks again!

HI robert-clark, Can you please share a link in this thread to the bug that you opened?

Candi- I understand that your account was locked, if it happened more than once, wait 24 hours and try again.

If not, please can you also post the bug created from the link that Happy shared in her first post?

Thank you. The next steps I can do with the bug link.

Perhaps this was it? https://bugzilla.mozilla.org/show_bug.cgi?id=1443805#c1

guigs said

HI robert-clark, Can you please share a link in this thread to the bug that you opened? Candi- I understand that your account was locked, if it happened more than once, wait 24 hours and try again. If not, please can you also post the bug created from the link that Happy shared in her first post? Thank you. The next steps I can do with the bug link.

I'm sorry, I'm not sure what you mean about posting the bug created from the link that Happy shared in her first post? Do you maybe mean the bug I created from this? If so, is this maybe the link you're asking for ..... https://bugzilla.mozilla.org/show_bug.cgi?id=1443310&GoAheadAndLogIn=1 I have been trying every day for over 2 weeks to sign in now. So its been way more then 24 hours. I'm not sure what's going on. But I think they said they were contacting an admin to look into it.

candi7 said

guigs said

HI robert-clark, Can you please share a link in this thread to the bug that you opened? Candi- I understand that your account was locked, if it happened more than once, wait 24 hours and try again. If not, please can you also post the bug created from the link that Happy shared in her first post? Thank you. The next steps I can do with the bug link.

I'm sorry, I'm not sure what you mean about posting the bug created from the link that Happy shared in her first post? Do you maybe mean the bug I created from this? If so, is this maybe the link you're asking for ..... https://bugzilla.mozilla.org/show_bug.cgi?id=1443310&GoAheadAndLogIn=1 I have been trying every day for over 2 weeks to sign in now. So its been way more then 24 hours. I'm not sure what's going on. But I think they said they were contacting an admin to look into it.

Sure not a problem I will quote her here: Happy112 said

Hi, Sorry to hear that you received a message that your account has been locked. First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use this link to create a request.

That link is where you want to file a bug with your email address that you used to sign up for the sync account.

guigs said

candi7 said

guigs said

HI robert-clark, Can you please share a link in this thread to the bug that you opened? Candi- I understand that your account was locked, if it happened more than once, wait 24 hours and try again. If not, please can you also post the bug created from the link that Happy shared in her first post? Thank you. The next steps I can do with the bug link.

I'm sorry, I'm not sure what you mean about posting the bug created from the link that Happy shared in her first post? Do you maybe mean the bug I created from this? If so, is this maybe the link you're asking for ..... https://bugzilla.mozilla.org/show_bug.cgi?id=1443310&GoAheadAndLogIn=1 I have been trying every day for over 2 weeks to sign in now. So its been way more then 24 hours. I'm not sure what's going on. But I think they said they were contacting an admin to look into it.

Sure not a problem I will quote her here: Happy112 said

Hi, Sorry to hear that you received a message that your account has been locked. First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use this link to create a request.

That link is where you want to file a bug with your email address that you used to sign up for the sync account.

Do you mean the link thats highlighted that say "this link" in blue in that post?

Yes, that is the one. :-)

That was the link I put in my reply post to you a couple posts back & have been in the other reply quoted posts too. Maybe you didn't see it so I'll post it again. Sorry about that, that's why I was a little confused, since I had already posted it. But here it is again ... https://bugzilla.mozilla.org/show_bug.cgi?id=1443310&GoAheadAndLogIn=1 I hope this is the one you're talking about. But if it isn't please let me know & I will try to get the right one. Thanks!

guigs said

Yes, that is the one. :-)

guigs said

Yes, that is the one. :-)

Is this the link(the one I posted in a few posts or so up? ... https://bugzilla.mozilla.org/show_bug.cgi?id=1443310&GoAheadAndLogIn=1

I am terribly sorry for the miscommunication on my part. I am very happy that it was resolved!

guigs said

I am terribly sorry for the miscommunication on my part. I am very happy that it was resolved!

No problem. Just figured you were probably busy & just didn't see it. But yes, I finally got it resolved this morning. Thankfully! Appreciate your time & trying to help too! Thank you!