X
Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox becomes unresponsive when Firefox Sync is syncing

Kuphostiwe

I can not deliver a crashreport because it is a hard crash and Firefox creates no report. I tried everything from savemode, new installation, deleting and recreating a Firefox Sync Account. When the first firefox ist syncing everything is fine, when the firefox on the second Windows device is starting to sync firefox freezes after a few moments and and windows 10 is marking firefox as unresponsive. It all started after upgrading to 55.0.3. When I disconnect from Firefox Sync everything is working normal.

1504127878994 Sync.LogManager DEBUG Flushing file log 1504127879003 Sync.LogManager DEBUG Log cleanup threshold time: 1503263879003 1504127880116 Sync.LogManager DEBUG Done deleting files. 1504127968987 Sync.Service DEBUG User-Agent: Firefox/55.0.3 (Windows NT 10.0; WOW64) FxSync/1.57.0.20170824053622.desktop 1504127968987 Sync.Service INFO Starting sync at 2017-08-30 23:19:28 in browser session QEDKDr8E2qRy 1504127968987 Sync.Service DEBUG In sync: should login. 1504127968987 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1504127968987 Sync.Service INFO Logging in the user. 1504127968987 Sync.BrowserIDManager INFO initializeWithCurrentIdentity has no user logged in 1504127968987 Sync.BrowserIDManager ERROR Could not authenticate: no user is logged in 1504127968988 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1504127968988 Sync.SyncScheduler DEBUG Next sync in 90000 ms. 1504127968988 Sync.ErrorHandler ERROR Sync encountered a login error 1504127968989 Sync.Service DEBUG Exception calling WrappedLock: no user is logged in 1504127968990 Sync.Service DEBUG Not syncing: login returned false. 1504127968995 Sync.ErrorHandler DEBUG Addons installed: 1 1504127968995 Sync.ErrorHandler DEBUG - Bookmarks Organizer, version 1.3.0, id bookmarksorganizer@agenedia.com

I can not deliver a crashreport because it is a hard crash and Firefox creates no report. I tried everything from savemode, new installation, deleting and recreating a Firefox Sync Account. When the first firefox ist syncing everything is fine, when the firefox on the second Windows device is starting to sync firefox freezes after a few moments and and windows 10 is marking firefox as unresponsive. It all started after upgrading to 55.0.3. When I disconnect from Firefox Sync everything is working normal. 1504127878994 Sync.LogManager DEBUG Flushing file log 1504127879003 Sync.LogManager DEBUG Log cleanup threshold time: 1503263879003 1504127880116 Sync.LogManager DEBUG Done deleting files. 1504127968987 Sync.Service DEBUG User-Agent: Firefox/55.0.3 (Windows NT 10.0; WOW64) FxSync/1.57.0.20170824053622.desktop 1504127968987 Sync.Service INFO Starting sync at 2017-08-30 23:19:28 in browser session QEDKDr8E2qRy 1504127968987 Sync.Service DEBUG In sync: should login. 1504127968987 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1504127968987 Sync.Service INFO Logging in the user. 1504127968987 Sync.BrowserIDManager INFO initializeWithCurrentIdentity has no user logged in 1504127968987 Sync.BrowserIDManager ERROR Could not authenticate: no user is logged in 1504127968988 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1504127968988 Sync.SyncScheduler DEBUG Next sync in 90000 ms. 1504127968988 Sync.ErrorHandler ERROR Sync encountered a login error 1504127968989 Sync.Service DEBUG Exception calling WrappedLock: no user is logged in 1504127968990 Sync.Service DEBUG Not syncing: login returned false. 1504127968995 Sync.ErrorHandler DEBUG Addons installed: 1 1504127968995 Sync.ErrorHandler DEBUG - Bookmarks Organizer, version 1.3.0, id bookmarksorganizer@agenedia.com

Okulungisiwe ngu hansfriester

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 26.0 r0

Isisebenziso

  • Firefox 55.0.3
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/55.0.3/WINNT/de/

Izandiso

  • Bookmarks Organizer 1.3.0 (bookmarksorganizer@agenedia.com)
  • Add-on Compatibility Reporter 2.2.4 (compatibility@addons.mozilla.org) (Akusebenzi)
  • Bookmarked Speed Dial 0.1.14 ({83a9ecbd-0360-4fee-8822-233ed92cf930}) (Akusebenzi)
  • Citavi Picker 2017.4.5 ({8AA36F4F-6DC7-4c06-77AF-5035170634FE}) (Akusebenzi)
  • DownThemAll! 3.0.8 ({DDC359D1-844A-42a7-9AA1-88A850A938A8}) (Akusebenzi)
  • Hola Better Internet 1.59.336 (jid1-4P0kohSJxU1qGg@jetpack) (Akusebenzi)
  • LeechBlock 1.0.8 ({a95d8332-e4b4-6e7f-98ac-20b733364387}) (Akusebenzi)
  • Password Exporter 1.3.4 ({B17C1C5A-04B1-11DB-9804-B622A1EF5492}) (Akusebenzi)
  • Scribd Downloader Free 1.0.0 (@scribddownload) (Akusebenzi)
  • Speed Dial 0.1.2 ({6c3bd1f7-54d6-400f-b074-03b70bab4d71}) (Akusebenzi)
  • Speed Dial [FVD] - New Tab Page, Sync... 23.3.1 (pavel.sherbakov@gmail.com) (Akusebenzi)
  • uBlock Origin/webext-hybrid 1.13.10 (uBlock0@raymondhill.net) (Akusebenzi)
  • Video DownloadHelper 6.3.1 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: AMD Radeon R7 200 Series
  • adapterDescription2:
  • adapterDeviceID: 0x683f
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.413
  • driverDate: 7-20-2017
  • driverDate2:
  • driverVersion: 22.19.662.4
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'name': u'HW_COMPOSITING', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'name': u'D3D11_COMPOSITING', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'available', u'description': u'Direct2D', u'name': u'DIRECT2D', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'name': u'D3D11_HW_ANGLE', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'available', u'description': u'GPU Process', u'name': u'GPU_PROCESS', u'log': [{u'status': u'available', u'type': u'default'}]}, {u'status': u'unavailable', u'description': u'WebRender', u'name': u'WEBRENDER', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}]}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl1DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: Google Inc. -- ANGLE (AMD Radeon R7 200 Series Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000081d8) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (AMD Radeon R7 200 Series Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000081d8) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

Impendulo Ewusizo

It is having trouble syncing because the login is not working. Can you remove the account, then log back in from the Preferences menu?

It is having trouble syncing because the login is not working. Can you remove the account, then log back in from the Preferences menu?

Umnikazi wombuzo

Hi, i tried and i am logged in as far as i can say. I even recieve the "new device logged in"-email from accounts@firefox.com, but after a while firefox becomes "no response" and i have to turn it off in the task manager. This is the new logfile after i removed my account and then loged back in:


1504169836703 Sync.Service INFO Loading Weave 1.57.0 1504169836705 Sync.Engine.Clients DEBUG Engine initialized 1504169836706 Sync.Engine.Clients DEBUG Resetting clients last sync time 1504169836714 Sync.Engine.Bookmarks DEBUG Engine initialized 1504169836717 Sync.Engine.Forms DEBUG Engine initialized 1504169836720 Sync.Engine.History DEBUG Engine initialized 1504169836722 Sync.Engine.Passwords DEBUG Engine initialized 1504169836725 Sync.Engine.Prefs DEBUG Engine initialized 1504169836728 Sync.Engine.Tabs DEBUG Engine initialized 1504169836728 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1504169836733 Sync.Engine.Addons DEBUG Engine initialized 1504169836735 Sync.Engine.Extension-Storage DEBUG Engine initialized 1504169836736 Sync.Service INFO Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0 1504169836737 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1504169836738 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1504169836738 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1504169836746 Sync.Tracker.Bookmarks DEBUG migrateOldEntries: Missing bookmarks tracker file; skipping migration 1504169836747 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1504169840748 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1504169840749 Sync.Service DEBUG User-Agent: Firefox/55.0.3 (Windows NT 10.0; WOW64) FxSync/1.57.0.20170824053622.desktop 1504169840750 Sync.Service INFO Starting sync at 2017-08-31 10:57:20 in browser session UKOYUY7SuSJb 1504169840750 Sync.Service DEBUG In sync: should login. 1504169840750 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1504169840750 Sync.Service INFO Logging in the user. 1504169840750 Sync.BrowserIDManager INFO initializeWithCurrentIdentity has no user logged in 1504169840751 Sync.BrowserIDManager ERROR Could not authenticate: no user is logged in 1504169840751 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1504169840751 Sync.SyncScheduler DEBUG Next sync in 90000 ms. 1504169840752 Sync.ErrorHandler ERROR Sync encountered a login error 1504169840753 Sync.Service DEBUG Exception calling WrappedLock: no user is logged in 1504169840753 Sync.Service DEBUG Not syncing: login returned false. 1504169840761 Sync.ErrorHandler DEBUG Addons installed: 1 1504169840761 Sync.ErrorHandler DEBUG - Bookmarks Organizer, version 1.3.0, id bookmarksorganizer@agenedia.com

Hi, i tried and i am logged in as far as i can say. I even recieve the "new device logged in"-email from accounts@firefox.com, but after a while firefox becomes "no response" and i have to turn it off in the task manager. This is the new logfile after i removed my account and then loged back in: 1504169836703 Sync.Service INFO Loading Weave 1.57.0 1504169836705 Sync.Engine.Clients DEBUG Engine initialized 1504169836706 Sync.Engine.Clients DEBUG Resetting clients last sync time 1504169836714 Sync.Engine.Bookmarks DEBUG Engine initialized 1504169836717 Sync.Engine.Forms DEBUG Engine initialized 1504169836720 Sync.Engine.History DEBUG Engine initialized 1504169836722 Sync.Engine.Passwords DEBUG Engine initialized 1504169836725 Sync.Engine.Prefs DEBUG Engine initialized 1504169836728 Sync.Engine.Tabs DEBUG Engine initialized 1504169836728 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1504169836733 Sync.Engine.Addons DEBUG Engine initialized 1504169836735 Sync.Engine.Extension-Storage DEBUG Engine initialized 1504169836736 Sync.Service INFO Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0 1504169836737 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1504169836738 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1504169836738 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1504169836746 Sync.Tracker.Bookmarks DEBUG migrateOldEntries: Missing bookmarks tracker file; skipping migration 1504169836747 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1504169840748 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1504169840749 Sync.Service DEBUG User-Agent: Firefox/55.0.3 (Windows NT 10.0; WOW64) FxSync/1.57.0.20170824053622.desktop 1504169840750 Sync.Service INFO Starting sync at 2017-08-31 10:57:20 in browser session UKOYUY7SuSJb 1504169840750 Sync.Service DEBUG In sync: should login. 1504169840750 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1504169840750 Sync.Service INFO Logging in the user. 1504169840750 Sync.BrowserIDManager INFO initializeWithCurrentIdentity has no user logged in 1504169840751 Sync.BrowserIDManager ERROR Could not authenticate: no user is logged in 1504169840751 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1504169840751 Sync.SyncScheduler DEBUG Next sync in 90000 ms. 1504169840752 Sync.ErrorHandler ERROR Sync encountered a login error 1504169840753 Sync.Service DEBUG Exception calling WrappedLock: no user is logged in 1504169840753 Sync.Service DEBUG Not syncing: login returned false. 1504169840761 Sync.ErrorHandler DEBUG Addons installed: 1 1504169840761 Sync.ErrorHandler DEBUG - Bookmarks Organizer, version 1.3.0, id bookmarksorganizer@agenedia.com
the-edmeister
  • Top 25 Contributor
  • Moderator
5419 izisombululo 40418 izimpendulo
Kuphostiwe

Impendulo Ewusizo

With Sync disconnected on that 2nd device, in Options > Sync under Sync across all devices disable all the Sync data categories except for one like maybe Passwords (History & Bookmarks usually have a "ton" of data), then Connect that device to the Sync system. See if that one data category will synchronize properly and not create an error-log.

If that works, enable another data category and again see if that will synchronize. And if that is successful carry on doing the same until all the data categories have gotten data from Sync.

No basis to think that might be successful - just a hunch I have.

With Sync disconnected on that 2nd device, in Options > Sync under '''Sync across all devices''' disable all the Sync data categories except for one like maybe Passwords ''(History & Bookmarks usually have a "ton" of data)'', then Connect that device to the Sync system. See if that one data category will synchronize properly and not create an error-log. If that works, enable another data category and again see if that will synchronize. And if that is successful carry on doing the same until all the data categories have gotten data from Sync. No basis to think that might be successful - just a hunch I have.
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

the-edmeister I believe you are right, it looks like it started to fail at bookmarks. I would also create a back up of this file in your profile: places.sqlite Back up and restore information in Firefox profiles

Let me see if I can get another opinion from #sync

the-edmeister I believe you are right, it looks like it started to fail at bookmarks. I would also create a back up of this file in your profile: '''places.sqlite''' [[Back up and restore information in Firefox profiles]] Let me see if I can get another opinion from #sync
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

The second opinion has been obtained, and the-edmiester was on the right path. Please disable the addon that is organizing your bookmarks.

"Bookmarks Organizer, version 1.3.0" might be slowing down the sync process and the combination slowing down the browser.

The second opinion has been obtained, and the-edmiester was on the right path. Please disable the addon that is organizing your bookmarks. "Bookmarks Organizer, version 1.3.0" might be slowing down the sync process and the combination slowing down the browser.

Umnikazi wombuzo

Thanks for all the help. I did as the-edmeister advised and found that all categories but bookmarks are working. Everytime I enable "bookmarks" firefox becomes unresponsive after sometime and it is creating heavy cpu load and finally windows suggests to kill the task. As guigs suggested I deactivted the addon "Bookmarks Organizer" but it makes no difference. I did a Backup of "places.sqlite", what can I do with the file?

Thanks for all the help. I did as the-edmeister advised and found that all categories but bookmarks are working. Everytime I enable "bookmarks" firefox becomes unresponsive after sometime and it is creating heavy cpu load and finally windows suggests to kill the task. As guigs suggested I deactivted the addon "Bookmarks Organizer" but it makes no difference. I did a Backup of "places.sqlite", what can I do with the file?

Umnikazi wombuzo

I tried something new and deleted all my bookmarks after a backup. With only this page as a bookmark the sync between PC and notebook is working fine. In the backup I have 4000 Bookmarks. Can that be the problem? To many bookmarks? Or is their a way to find the "bad" bookmark in the backup?

I tried something new and deleted all my bookmarks after a backup. With only this page as a bookmark the sync between PC and notebook is working fine. In the backup I have 4000 Bookmarks. Can that be the problem? To many bookmarks? Or is their a way to find the "bad" bookmark in the backup?

Okulungisiwe ngu hansfriester

cor-el
  • Top 10 Contributor
  • Moderator
17673 izisombululo 159870 izimpendulo
Kuphostiwe

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

See also:

If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

You may have to restore an older compressed .jsonlz4 backup.

  • Bookmarks -> Show All Bookmarks -> Import & Backup -> Restore

The name of a JSON bookmarks backup file includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.
You can check for problems with the <b>places.sqlite</b> database (bookmarks and history) in the Firefox profile folder. *https://addons.mozilla.org/firefox/addon/places-maintenance/ See also: *http://kb.mozillazine.org/Locked_or_damaged_places.sqlite *https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox You may have to restore an older compressed .jsonlz4 backup. *Bookmarks -> Show All Bookmarks -> Import & Backup -> Restore The name of a JSON bookmarks backup file includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once. *bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.

Umnikazi wombuzo

The integrity check in about:support and the addon https://addons.mozilla.org/firefox/addon/places-maintenance/ said: > Task: checkIntegrity + The database is sane > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: vacuum + Initial database size is 5120 KiB + The database has been vacuumed + Final database size is 5120 KiB > Task: stats + Database size is 5120 KiB + pragma_user_version is 37 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 83999 unique pages + Table moz_places has 3989 records + Table moz_historyvisits has 1 records + Table moz_inputhistory has 0 records + Table moz_hosts has 1443 records + Table moz_bookmarks has 4153 records + Table moz_bookmarks_deleted has 0 records + Table moz_keywords has 0 records + Table sqlite_sequence has 0 records + Table moz_anno_attributes has 10 records + Table moz_annos has 1 records + Table moz_items_annos has 88 records + Table sqlite_stat1 has 13 records + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_hosts_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index moz_places_url_hashindex + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_places_guid_uniqueindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_bookmarks_guid_uniqueindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex > Task: _refreshUI

And i tried already to rebuild the places.sqlite but i changed nothing with regard to the unresponsive firefox.

The integrity check in about:support and the addon https://addons.mozilla.org/firefox/addon/places-maintenance/ said: > Task: checkIntegrity + The database is sane > Task: checkCoherence + The database is coherent > Task: expire + Database cleaned up > Task: vacuum + Initial database size is 5120 KiB + The database has been vacuumed + Final database size is 5120 KiB > Task: stats + Database size is 5120 KiB + pragma_user_version is 37 + pragma_page_size is 32768 + pragma_cache_size is -2048 + pragma_journal_mode is wal + pragma_synchronous is 1 + History can store a maximum of 83999 unique pages + Table moz_places has 3989 records + Table moz_historyvisits has 1 records + Table moz_inputhistory has 0 records + Table moz_hosts has 1443 records + Table moz_bookmarks has 4153 records + Table moz_bookmarks_deleted has 0 records + Table moz_keywords has 0 records + Table sqlite_sequence has 0 records + Table moz_anno_attributes has 10 records + Table moz_annos has 1 records + Table moz_items_annos has 88 records + Table sqlite_stat1 has 13 records + Index sqlite_autoindex_moz_inputhistory_1 + Index sqlite_autoindex_moz_hosts_1 + Index sqlite_autoindex_moz_bookmarks_deleted_1 + Index sqlite_autoindex_moz_keywords_1 + Index sqlite_autoindex_moz_anno_attributes_1 + Index moz_places_url_hashindex + Index moz_places_hostindex + Index moz_places_visitcount + Index moz_places_frecencyindex + Index moz_places_lastvisitdateindex + Index moz_places_guid_uniqueindex + Index moz_historyvisits_placedateindex + Index moz_historyvisits_fromindex + Index moz_historyvisits_dateindex + Index moz_bookmarks_itemindex + Index moz_bookmarks_parentindex + Index moz_bookmarks_itemlastmodifiedindex + Index moz_bookmarks_guid_uniqueindex + Index moz_keywords_placepostdata_uniqueindex + Index moz_annos_placeattributeindex + Index moz_items_annos_itemattributeindex > Task: _refreshUI And i tried already to rebuild the places.sqlite but i changed nothing with regard to the unresponsive firefox.
cor-el
  • Top 10 Contributor
  • Moderator
17673 izisombululo 159870 izimpendulo
Kuphostiwe

In case of issues with Sync you can try this:

Disconnect from Sync and Reconnect to Sync again (doesn't apply in your case). You can disconnect from Sync by clicking the e-mail address in the "3-bar" Firefox menu button drop-down list or go to "Options/Preferences > Sync".

Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave).

Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager. If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

Delete and re-create the Firefox account or change the Sync password. Note that changing the Sync password will wipe all data stored on the Sync server.

Can you log in to the Sync account via this page?

In case of issues with Sync you can try this: Disconnect from Sync and Reconnect to Sync again (doesn't apply in your case). You can disconnect from Sync by clicking the e-mail address in the "3-bar" Firefox menu button drop-down list or go to "Options/Preferences > Sync". Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager. If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile. Delete and re-create the Firefox account or change the Sync password. Note that changing the Sync password will wipe all data stored on the Sync server. Can you log in to the Sync account via this page? * https://accounts.firefox.com/settings
the-edmeister
  • Top 25 Contributor
  • Moderator
5419 izisombululo 40418 izimpendulo
Kuphostiwe

One thing that I am curious about with regards to your More system details as listed with your original posting in this thread ...

What's with all those (Inactive) extensions? Was that a troubleshooting exercise to try to get to the bottom of your problem with Sync? If so that is understandable.

But if not for troubleshooting this issue, why not create a new Profile and see how Sync works on an "unmolested" Profile? If it doesn't help you can always go back to that Profile and keep using it.

One thing that I am curious about with regards to your '''''More system details''''' as listed with your original posting in this thread ... What's with all those '''(Inactive)''' extensions? Was that a troubleshooting exercise to try to get to the bottom of your problem with Sync? ''If so that is understandable.'' But if not for troubleshooting this issue, why not create a new Profile and see how Sync works on an "unmolested" Profile? ''If it doesn't help you can always go back to that Profile and keep using it.''

Umnikazi wombuzo

Yes, the inactive extensions were for troubleshooting. I already created a new profile (before experimenting with the extensions/addons). Now I created a new sync as cor-el suggested. I even registered with a complete new mail address, but the problem with syncing my bookmarks remains. Syncing other bookmarks works fine! I assume, there must be something wrong with my bookmarks. I already exported them as html and reimported them in a clean profile, but they still create a unresponsive firefox when I try to sync them on a second device. I used different extensions to find "bad" or faulty bookmark-entries, but it didn't change anything with regard to my problem. It is a mystery!

Yes, the inactive extensions were for troubleshooting. I already created a new profile (before experimenting with the extensions/addons). Now I created a new sync as cor-el suggested. I even registered with a complete new mail address, but the problem with syncing my bookmarks remains. Syncing other bookmarks works fine! I assume, there must be something wrong with my bookmarks. I already exported them as html and reimported them in a clean profile, but they still create a unresponsive firefox when I try to sync them on a second device. I used different extensions to find "bad" or faulty bookmark-entries, but it didn't change anything with regard to my problem. It is a mystery!

Umnikazi wombuzo

Since update to firefox 56 I was able to get a crash report. I think it is related to the sync Problem: https://crash-stats.mozilla.com/report/index/dcf18d1b-6e9e-4523-adfc-c02cf0171011

Since update to firefox 56 I was able to get a crash report. I think it is related to the sync Problem: https://crash-stats.mozilla.com/report/index/dcf18d1b-6e9e-4523-adfc-c02cf0171011
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

hansfrister, Apologies for this request, but can you start a new question with the steps you took before this particular crash?

hansfrister, Apologies for this request, but can you start a new question with the steps you took before this particular crash?