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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

After update Thunderbird won't allow me to recieve new messages, and don't get screen for my password.

  • 1 baphendule
  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu Wayne Mery
  • Okugcinwe kunqolobane

This morning I received an update to my Thunderbird email program. All of my old mail is still there; but I can't receive any new mail. The username and password pop-up screen never appears.

This morning I received an update to my Thunderbird email program. All of my old mail is still there; but I can't receive any new mail. The username and password pop-up screen never appears.

Okulungisiwe ngu Wayne Mery

All Replies (1)

Does problem go away if you start Thunderbird in safe mode? https://support.mozilla.org/en-US/kb/safe-mode-thunderbird