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Scrolling with trackpad causing box to popup in Firefox 54

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I don't know what happened on my Firefox, i can't scroll using my trackpad, with the recent update 54, i can scroll, but it still showing box if i scrolling in page

I have tried many solution on the forum, none of them worked out. disabling graphics accelator, smooth scrolling, auto scrolling, etc.

please help me Firefox team

  • on my screenshot it show on the red circle that i marked, every single time i scroll within page the box show up

have tried another browser, everything fine, only on firefox

I don't know what happened on my Firefox, i can't scroll using my trackpad, with the recent update 54, i can scroll, but it still showing box if i scrolling in page I have tried many solution on the forum, none of them worked out. disabling graphics accelator, smooth scrolling, auto scrolling, etc. please help me Firefox team * on my screenshot it show on the red circle that i marked, every single time i scroll within page the box show up have tried another browser, everything fine, only on firefox
Ama-screenshot ananyekiwe

All Replies (2)

hi, unfortunately there are some issues with scrolling on particular acer devices - https://bugzilla.mozilla.org/show_bug.cgi?id=1345355

philipp said

hi, unfortunately there are some issues with scrolling on particular acer devices - https://bugzilla.mozilla.org/show_bug.cgi?id=1345355

WOW, thanks a lot dude

layers.async-pan-zoom.enabled set to false it solve the problem on about:config