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Can't Add New Accounts (Mac)

  • 3 uphendule
  • 9 zinale nkinga
  • 81 views
  • Igcine ukuphendulwa ngu Wayne Mery

riselikethemoon
riselikethemoon

I have three email accounts and need to add a fourth, but haven't been able to. When I click the "create a new account > email" button a screen comes up with two buttons, and neither button works. They're 'clickable' in that they change color, but there's no way to move away from this screen and neither button brings up a new window. Once I get here I have to force quit the application to get off this screen.

I'm on mac os 10.12.4, using Thunderbird 52.1.0. I updated thunderbird, uninstalled and reinstalled, and no luck. Any thoughts?

I have three email accounts and need to add a fourth, but haven't been able to. When I click the "create a new account > email" button a screen comes up with two buttons, and neither button works. They're 'clickable' in that they change color, but there's no way to move away from this screen and neither button brings up a new window. Once I get here I have to force quit the application to get off this screen. I'm on mac os 10.12.4, using Thunderbird 52.1.0. I updated thunderbird, uninstalled and reinstalled, and no luck. Any thoughts?

Okulungisiwe ngu Wayne Mery

Isisombululo esikhethiwe

Wow, yeah, *lowering* the resolution of my screen results in those buttons working correctly. I still think this is a bug, but I'm closing as solved since there's a workaround.

Thanks for all your help!

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

riselikethemoon
riselikethemoon Umnikazi wombuzo

Thanks, I was able to add my account earlier using the flow you suggested. Here's a screenshot of the "create a new account" zone, which I got to by clicking on any of my already-configured email addresses:

riselikethemoon
riselikethemoon Umnikazi wombuzo

Isisombululo Esikhethiwe

Wow, yeah, *lowering* the resolution of my screen results in those buttons working correctly. I still think this is a bug, but I'm closing as solved since there's a workaround.

Thanks for all your help!

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

So the place you couldn't add accounts is the so called "Account Central"? http://kb.mozillazine.org/Window_layout_-_Thunderbird#Account_central

Steve, what do you think is the cause?