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Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Won't open. Crash Reporter keeps starting

Kuphostiwe

Starting this morning, when I tried to open FF, Crash Reporter popped up. When I tried again, same thing. It takes 3 to 6 times of "restart firefox" before FF finally opens.

I restored via MozBackup to a version of a month prior, but no difference.

I tried starting Safe Mode. The first time, it opened. I then closed FF, and every next time, same old problem.

I tried disabling all add-ons. No change.

I entered: about:crashes and got a long list of bp files. What might I try??? Windows 7, FF 46.01 Report ID Date Submitted bp-551bd9f0-0d7d-4326-8f73-5376e2160528 5/27/2016 6:50 PM bp-037e537a-dc87-45d1-9430-534422160528 5/27/2016 6:50 PM bp-2cc66d09-da59-4159-b5ab-3f9c92160528 5/27/2016 6:50 PM bp-d3c4d7ef-db02-4283-a697-80e302160528 5/27/2016 6:50 PM bp-436b4cf5-a105-4f70-bc4f-ec8242160528 5/27/2016 6:50 PM bp-8785b3e1-7a53-4e69-b51e-9d56a2160528 5/27/2016 6:49 PM bp-5605d879-b958-40e8-85dd-aeee42160528 5/27/2016 6:48 PM bp-2fb86f6c-4ffb-4822-90cb-ca7d62160528 5/27/2016 6:48 PM bp-98e22ac4-bb85-4c63-b95a-c5c2c2160528 5/27/2016 6:47 PM bp-6ee3f228-1168-4bc6-88a6-a59aa2160528 5/27/2016 6:41 PM bp-dbc98ca2-e00f-4298-9190-8cb972160528 5/27/2016 6:41 PM bp-7e7b8bfb-827d-43a1-a035-8dadb2160528 5/27/2016 6:41 PM bp-55de2552-b963-4643-be57-3f0852160528 5/27/2016 6:41 PM bp-e1c30530-60f8-4726-a6a2-f02a32160528 5/27/2016 6:41 PM bp-76dc287d-111f-4207-b071-fda162160528 5/27/2016 6:41 PM bp-6c98c8ca-1c48-45cf-af95-8bd722160528 5/27/2016 6:40 PM bp-4c1d213a-9c55-4d5c-9f31-2b8202160528 5/27/2016 6:40 PM bp-abf4fbe5-a117-411b-84fd-845102160528 5/27/2016 6:40 PM bp-e9c4d701-edbe-47b7-a486-70ee52160528 5/27/2016 6:40 PM bp-83b9fb7c-784e-428e-a27b-c4bac2160528 5/27/2016 6:40 PM bp-d95cfec1-5981-4a6b-8a9d-fcb652160528 5/27/2016 6:40 PM bp-4664dd46-dfce-48fd-b238-1f5452160528 5/27/2016 6:40 PM bp-b3544fd5-c50d-4c64-b1ca-a03d12160528 5/27/2016 6:38 PM bp-43f8fabe-4acc-4def-b675-60bf22160528 5/27/2016 6:32 PM bp-41d5ed9d-57cc-4a6b-b3d7-db3a92160528 5/27/2016 6:32 PM bp-e99f889a-78e0-40c9-af79-1c0c12160528 5/27/2016 6:22 PM bp-43a526f1-91f5-4151-9fa9-c0d142160528 5/27/2016 6:22 PM bp-bcce640f-9bfe-4a48-abe5-5cb0e2160528 5/27/2016 6:22 PM bp-55feae0e-9ea9-4239-b763-740ee2160528 5/27/2016 6:22 PM bp-06824a73-e69b-4cff-989b-4a3d32160528 5/27/2016 6:22 PM bp-0b757558-c30e-4aee-a914-9a0aa2160528 5/27/2016 6:20 PM bp-abb77875-9c73-4f29-9765-5db552160528 5/27/2016 5:16 PM bp-36d6b817-71a2-4944-88d0-8a17c2160528 5/27/2016 5:16 PM bp-9c28aec3-0ff8-4d4b-8ab4-dfeaf2160527 5/27/2016 9:35 AM bp-17cd317a-dcab-4e3e-a2a7-236b12160527 5/27/2016 9:35 AM bp-b4f1de28-6ae1-413a-be08-8967f2160527 5/27/2016 9:35 AM bp-6b45c68a-87b2-409f-8b01-f90572160527 5/27/2016 9:25 AM bp-ccf6f88d-30dd-480d-970f-a4c472160527 5/27/2016 9:25 AM bp-f4828689-8988-444a-a6e0-c94df2160513 5/12/2016 10:51 PM

Starting this morning, when I tried to open FF, Crash Reporter popped up. When I tried again, same thing. It takes 3 to 6 times of "restart firefox" before FF finally opens. I restored via MozBackup to a version of a month prior, but no difference. I tried starting Safe Mode. The first time, it opened. I then closed FF, and every next time, same old problem. I tried disabling all add-ons. No change. I entered: about:crashes and got a long list of bp files. What might I try??? Windows 7, FF 46.01 Report ID Date Submitted bp-551bd9f0-0d7d-4326-8f73-5376e2160528 5/27/2016 6:50 PM bp-037e537a-dc87-45d1-9430-534422160528 5/27/2016 6:50 PM bp-2cc66d09-da59-4159-b5ab-3f9c92160528 5/27/2016 6:50 PM bp-d3c4d7ef-db02-4283-a697-80e302160528 5/27/2016 6:50 PM bp-436b4cf5-a105-4f70-bc4f-ec8242160528 5/27/2016 6:50 PM bp-8785b3e1-7a53-4e69-b51e-9d56a2160528 5/27/2016 6:49 PM bp-5605d879-b958-40e8-85dd-aeee42160528 5/27/2016 6:48 PM bp-2fb86f6c-4ffb-4822-90cb-ca7d62160528 5/27/2016 6:48 PM bp-98e22ac4-bb85-4c63-b95a-c5c2c2160528 5/27/2016 6:47 PM bp-6ee3f228-1168-4bc6-88a6-a59aa2160528 5/27/2016 6:41 PM bp-dbc98ca2-e00f-4298-9190-8cb972160528 5/27/2016 6:41 PM bp-7e7b8bfb-827d-43a1-a035-8dadb2160528 5/27/2016 6:41 PM bp-55de2552-b963-4643-be57-3f0852160528 5/27/2016 6:41 PM bp-e1c30530-60f8-4726-a6a2-f02a32160528 5/27/2016 6:41 PM bp-76dc287d-111f-4207-b071-fda162160528 5/27/2016 6:41 PM bp-6c98c8ca-1c48-45cf-af95-8bd722160528 5/27/2016 6:40 PM bp-4c1d213a-9c55-4d5c-9f31-2b8202160528 5/27/2016 6:40 PM bp-abf4fbe5-a117-411b-84fd-845102160528 5/27/2016 6:40 PM bp-e9c4d701-edbe-47b7-a486-70ee52160528 5/27/2016 6:40 PM bp-83b9fb7c-784e-428e-a27b-c4bac2160528 5/27/2016 6:40 PM bp-d95cfec1-5981-4a6b-8a9d-fcb652160528 5/27/2016 6:40 PM bp-4664dd46-dfce-48fd-b238-1f5452160528 5/27/2016 6:40 PM bp-b3544fd5-c50d-4c64-b1ca-a03d12160528 5/27/2016 6:38 PM bp-43f8fabe-4acc-4def-b675-60bf22160528 5/27/2016 6:32 PM bp-41d5ed9d-57cc-4a6b-b3d7-db3a92160528 5/27/2016 6:32 PM bp-e99f889a-78e0-40c9-af79-1c0c12160528 5/27/2016 6:22 PM bp-43a526f1-91f5-4151-9fa9-c0d142160528 5/27/2016 6:22 PM bp-bcce640f-9bfe-4a48-abe5-5cb0e2160528 5/27/2016 6:22 PM bp-55feae0e-9ea9-4239-b763-740ee2160528 5/27/2016 6:22 PM bp-06824a73-e69b-4cff-989b-4a3d32160528 5/27/2016 6:22 PM bp-0b757558-c30e-4aee-a914-9a0aa2160528 5/27/2016 6:20 PM bp-abb77875-9c73-4f29-9765-5db552160528 5/27/2016 5:16 PM bp-36d6b817-71a2-4944-88d0-8a17c2160528 5/27/2016 5:16 PM bp-9c28aec3-0ff8-4d4b-8ab4-dfeaf2160527 5/27/2016 9:35 AM bp-17cd317a-dcab-4e3e-a2a7-236b12160527 5/27/2016 9:35 AM bp-b4f1de28-6ae1-413a-be08-8967f2160527 5/27/2016 9:35 AM bp-6b45c68a-87b2-409f-8b01-f90572160527 5/27/2016 9:25 AM bp-ccf6f88d-30dd-480d-970f-a4c472160527 5/27/2016 9:25 AM bp-f4828689-8988-444a-a6e0-c94df2160513 5/12/2016 10:51 PM

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Intel web components updater - Installs and updates the Intel web components
  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 15.16.20039
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Citrix Online App Detector Plugin
  • Version 5.41.3.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.91.2 for Mozilla browsers
  • CANON iMAGE GATEWAY Mycamera Plugin
  • Nitro PDF plugin for Firefox and Chrome
  • NPWLPG
  • Shockwave Flash 21.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194
  • 5.1.41212.0
  • iTunes Detector Plug-in

Isisebenziso

  • Firefox 46.0.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/46.0.1/WINNT/en-US/

Izandiso

  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Akusebenzi)
  • Adblock Plus Pop-up Addon 0.9.2.1-signed.1-signed (adblockpopups@jessehakanen.net) (Akusebenzi)
  • Add Bookmark Here ² 41.0.20160423 (abhere2@moztw.org) (Akusebenzi)
  • Add-on Compatibility Reporter 2.0.6.1-signed.1-signed (compatibility@addons.mozilla.org) (Akusebenzi)
  • Download Status Bar 13.4.2.2 ({6c28e999-e900-4635-a39d-b1ec90ba0c0f}) (Akusebenzi)
  • DownThemAll! 2.0.19 ({DDC359D1-844A-42a7-9AA1-88A850A938A8}) (Akusebenzi)
  • Facebook Messenger 46.1 ({249b4e45-4fb9-4f6b-9754-7c0c1e605d44}) (Akusebenzi)
  • FEBE 8.9.2 ({4BBDD651-70CF-4821-84F8-2B918CF89CA3}) (Akusebenzi)
  • Go Parent Folder 2.9.1.1-signed.1-signed (goParentFolder@alice) (Akusebenzi)
  • Premiumize.me 0.9.0 (jid1-sirVJT0BXhkuJg@jetpack) (Akusebenzi)
  • Prevent Tab Overflow 7.1.1-signed.1-signed (noverflow@sdrocking.com) (Akusebenzi)
  • Roomy Bookmarks Toolbar 1.4.11 (ALone-live@ya.ru) (Akusebenzi)
  • Saved Password Editor 2.9.6 (savedpasswordeditor@daniel.dawson) (Akusebenzi)
  • SaveFrom.net helper 6.20 (helper@savefrom.net) (Akusebenzi)
  • Show my Password 2.0.1-signed.1-signed ({cd617372-6743-4ee4-bac4-fbf60f35719e}) (Akusebenzi)
  • Show Parent Folder 2.1.1-signed.1-signed (showParentFolder@alice) (Akusebenzi)
  • Tab Mix Plus 0.4.2.2 ({dc572301-7619-498c-a57d-39143191b318}) (Akusebenzi)
  • The Camelizer - Price Tracker 2.8.2 (izer@camelcamelcamel.com) (Akusebenzi)
  • Wikiwand: Wikipedia Modernized 4.5.13 (jid1-D7momAzRw417Ag@jetpack) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: AMD Radeon HD 6450
  • adapterDescription2:
  • adapterDeviceID: 0x6779
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 03da1043
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'ATI Catalyst 14.6+']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 4-17-2014
  • driverDate2:
  • driverVersion: 14.100.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6450 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4248 izisombululo 59418 izimpendulo
Kuphostiwe

Impendulo Ewusizo

All of the reports say;

Signature: PR_NewPollableEvent | nsSocketTransportService::Init

with no other information.

I've called the big guys to help you. Good luck.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

All of the reports say; Signature: PR_NewPollableEvent | nsSocketTransportService::Init with no other information. I've called the big guys to help you. Good luck. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Umnikazi wombuzo

Thanks, Fred. Here's the info! btw, THIS time, it opened first attempt in Safe Mode. But after that...crash crash.

Application Basics


Name: Firefox Version: 46.0.1 Build ID: 20160502172042 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0 Multiprocess Windows: 0/1 (Disabled) Safe Mode: true

Crash Reports for the Last 3 Days


Report ID: bp-551bd9f0-0d7d-4326-8f73-5376e2160528 Submitted: 1 hour ago

Report ID: bp-037e537a-dc87-45d1-9430-534422160528 Submitted: 1 hour ago

Report ID: bp-2cc66d09-da59-4159-b5ab-3f9c92160528 Submitted: 1 hour ago

Report ID: bp-d3c4d7ef-db02-4283-a697-80e302160528 Submitted: 1 hour ago

Report ID: bp-436b4cf5-a105-4f70-bc4f-ec8242160528 Submitted: 1 hour ago

Report ID: bp-8785b3e1-7a53-4e69-b51e-9d56a2160528 Submitted: 1 hour ago

Report ID: bp-5605d879-b958-40e8-85dd-aeee42160528 Submitted: 1 hour ago

Report ID: bp-2fb86f6c-4ffb-4822-90cb-ca7d62160528 Submitted: 1 hour ago

Report ID: bp-98e22ac4-bb85-4c63-b95a-c5c2c2160528 Submitted: 1 hour ago

Report ID: bp-6ee3f228-1168-4bc6-88a6-a59aa2160528 Submitted: 1 hour ago

Report ID: bp-dbc98ca2-e00f-4298-9190-8cb972160528 Submitted: 1 hour ago

Report ID: bp-7e7b8bfb-827d-43a1-a035-8dadb2160528 Submitted: 1 hour ago

Report ID: bp-55de2552-b963-4643-be57-3f0852160528 Submitted: 1 hour ago

Report ID: bp-e1c30530-60f8-4726-a6a2-f02a32160528 Submitted: 1 hour ago

Report ID: bp-76dc287d-111f-4207-b071-fda162160528 Submitted: 1 hour ago

Report ID: bp-6c98c8ca-1c48-45cf-af95-8bd722160528 Submitted: 1 hour ago

Report ID: bp-4c1d213a-9c55-4d5c-9f31-2b8202160528 Submitted: 1 hour ago

Report ID: bp-abf4fbe5-a117-411b-84fd-845102160528 Submitted: 1 hour ago

Report ID: bp-e9c4d701-edbe-47b7-a486-70ee52160528 Submitted: 1 hour ago

Report ID: bp-83b9fb7c-784e-428e-a27b-c4bac2160528 Submitted: 1 hour ago

Report ID: bp-d95cfec1-5981-4a6b-8a9d-fcb652160528 Submitted: 1 hour ago

Report ID: bp-4664dd46-dfce-48fd-b238-1f5452160528 Submitted: 1 hour ago

Report ID: bp-b3544fd5-c50d-4c64-b1ca-a03d12160528 Submitted: 1 hour ago

Report ID: bp-43f8fabe-4acc-4def-b675-60bf22160528 Submitted: 1 hour ago

Report ID: bp-41d5ed9d-57cc-4a6b-b3d7-db3a92160528 Submitted: 1 hour ago

Report ID: bp-e99f889a-78e0-40c9-af79-1c0c12160528 Submitted: 2 hours ago

Report ID: bp-55feae0e-9ea9-4239-b763-740ee2160528 Submitted: 2 hours ago

Report ID: bp-06824a73-e69b-4cff-989b-4a3d32160528 Submitted: 2 hours ago

Report ID: bp-0b757558-c30e-4aee-a914-9a0aa2160528 Submitted: 2 hours ago

Report ID: bp-abb77875-9c73-4f29-9765-5db552160528 Submitted: 3 hours ago

Report ID: bp-36d6b817-71a2-4944-88d0-8a17c2160528 Submitted: 3 hours ago

Report ID: bp-6b45c68a-87b2-409f-8b01-f90572160527 Submitted: 11 hours ago

Report ID: bp-ccf6f88d-30dd-480d-970f-a4c472160527 Submitted: 11 hours ago

All Crash Reports

Extensions


Name: Firefox Hello Version: 1.2.6 Enabled: true ID: loop@mozilla.org

Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0 Enabled: true ID: firefox@getpocket.com

Name: Adblock Plus Version: 2.7.3 Enabled: false ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Adblock Plus Pop-up Addon Version: 0.9.2.1-signed.1-signed Enabled: false ID: adblockpopups@jessehakanen.net

Name: Add Bookmark Here ² Version: 41.0.20160423 Enabled: false ID: abhere2@moztw.org

Name: Add-on Compatibility Reporter Version: 2.0.6.1-signed.1-signed Enabled: false ID: compatibility@addons.mozilla.org

Name: Download Status Bar Version: 13.4.2.2 Enabled: false ID: {6c28e999-e900-4635-a39d-b1ec90ba0c0f}

Name: DownThemAll! Version: 2.0.19 Enabled: false ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Name: Facebook Messenger Version: 46.1 Enabled: false ID: {249b4e45-4fb9-4f6b-9754-7c0c1e605d44}

Name: FEBE Version: 8.9.2 Enabled: false ID: {4BBDD651-70CF-4821-84F8-2B918CF89CA3}

Name: Go Parent Folder Version: 2.9.1.1-signed.1-signed Enabled: false ID: goParentFolder@alice

Name: Premiumize.me Version: 0.9.0 Enabled: false ID: jid1-sirVJT0BXhkuJg@jetpack

Name: Prevent Tab Overflow Version: 7.1.1-signed.1-signed Enabled: false ID: noverflow@sdrocking.com

Name: Roomy Bookmarks Toolbar Version: 1.4.11 Enabled: false ID: ALone-live@ya.ru

Name: Saved Password Editor Version: 2.9.6 Enabled: false ID: savedpasswordeditor@daniel.dawson

Name: SaveFrom.net helper Version: 6.20 Enabled: false ID: helper@savefrom.net

Name: Show my Password Version: 2.0.1-signed.1-signed Enabled: false ID: {cd617372-6743-4ee4-bac4-fbf60f35719e}

Name: Show Parent Folder Version: 2.1.1-signed.1-signed Enabled: false ID: showParentFolder@alice

Name: Tab Mix Plus Version: 0.4.2.2 Enabled: false ID: {dc572301-7619-498c-a57d-39143191b318}

Name: The Camelizer - Price Tracker Version: 2.8.2 Enabled: false ID: izer@camelcamelcamel.com

Name: Wikiwand: Wikipedia Modernized Version: 4.5.13 Enabled: false ID: jid1-D7momAzRw417Ag@jetpack

Graphics


Adapter Description: AMD Radeon HD 6450 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 1024 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300 Device ID: 0x6779 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version ATI Catalyst 14.6+ or newer. DirectWrite Enabled: false (6.2.9200.17568) Driver Date: 4-17-2014 Driver Version: 14.100.0.0 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 03da1043 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x1002 windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.resume_from_crash: false browser.sessionstore.upgradeBackup.latestBuildID: 20160502172042 browser.startup.homepage: http://www.protopage.com/chamlin browser.startup.homepage_override.buildID: 20160502172042 browser.startup.homepage_override.mstone: 46.0.1 browser.tabs.closeWindowWithLastTab: false browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false browser.urlbar.suggest.searches: true dom.apps.reset-permissions: true dom.max_chrome_script_run_time: 60 dom.mozApps.used: true extensions.lastAppVersion: 46.0.1 font.internaluseonly.changed: false gfx.crash-guard.d3d11layers.appVersion: 46.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x6779 gfx.crash-guard.d3d11layers.driverVersion: 14.100.0.0 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x6779 gfx.driver-init.driverVersion: 14.100.0.0 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 keyword.URL: http://www.bing.com/search?FORM=SK2FDF&PC=SK2F&q= media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1464366603 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1453886319 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160502172042 media.gmp-manager.lastCheck: 1464366600 media.hardware-video-decoding.failed: false media.youtube-ua.override.to: 43 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1464367363 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 plugin.state.npctrl: 2 print.printer_HP_Officejet_Pro_8600_(Network).print_bgcolor: false print.printer_HP_Officejet_Pro_8600_(Network).print_bgimages: false print.printer_HP_Officejet_Pro_8600_(Network).print_colorspace: print.printer_HP_Officejet_Pro_8600_(Network).print_command: print.printer_HP_Officejet_Pro_8600_(Network).print_downloadfonts: false print.printer_HP_Officejet_Pro_8600_(Network).print_duplex: 1515870810 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_bottom: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_left: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_right: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_top: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_evenpages: true print.printer_HP_Officejet_Pro_8600_(Network).print_footercenter: print.printer_HP_Officejet_Pro_8600_(Netwo

Thanks, Fred. Here's the info! btw, THIS time, it opened first attempt in Safe Mode. But after that...crash crash. Application Basics ------------------ Name: Firefox Version: 46.0.1 Build ID: 20160502172042 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0 Multiprocess Windows: 0/1 (Disabled) Safe Mode: true Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-551bd9f0-0d7d-4326-8f73-5376e2160528 Submitted: 1 hour ago Report ID: bp-037e537a-dc87-45d1-9430-534422160528 Submitted: 1 hour ago Report ID: bp-2cc66d09-da59-4159-b5ab-3f9c92160528 Submitted: 1 hour ago Report ID: bp-d3c4d7ef-db02-4283-a697-80e302160528 Submitted: 1 hour ago Report ID: bp-436b4cf5-a105-4f70-bc4f-ec8242160528 Submitted: 1 hour ago Report ID: bp-8785b3e1-7a53-4e69-b51e-9d56a2160528 Submitted: 1 hour ago Report ID: bp-5605d879-b958-40e8-85dd-aeee42160528 Submitted: 1 hour ago Report ID: bp-2fb86f6c-4ffb-4822-90cb-ca7d62160528 Submitted: 1 hour ago Report ID: bp-98e22ac4-bb85-4c63-b95a-c5c2c2160528 Submitted: 1 hour ago Report ID: bp-6ee3f228-1168-4bc6-88a6-a59aa2160528 Submitted: 1 hour ago Report ID: bp-dbc98ca2-e00f-4298-9190-8cb972160528 Submitted: 1 hour ago Report ID: bp-7e7b8bfb-827d-43a1-a035-8dadb2160528 Submitted: 1 hour ago Report ID: bp-55de2552-b963-4643-be57-3f0852160528 Submitted: 1 hour ago Report ID: bp-e1c30530-60f8-4726-a6a2-f02a32160528 Submitted: 1 hour ago Report ID: bp-76dc287d-111f-4207-b071-fda162160528 Submitted: 1 hour ago Report ID: bp-6c98c8ca-1c48-45cf-af95-8bd722160528 Submitted: 1 hour ago Report ID: bp-4c1d213a-9c55-4d5c-9f31-2b8202160528 Submitted: 1 hour ago Report ID: bp-abf4fbe5-a117-411b-84fd-845102160528 Submitted: 1 hour ago Report ID: bp-e9c4d701-edbe-47b7-a486-70ee52160528 Submitted: 1 hour ago Report ID: bp-83b9fb7c-784e-428e-a27b-c4bac2160528 Submitted: 1 hour ago Report ID: bp-d95cfec1-5981-4a6b-8a9d-fcb652160528 Submitted: 1 hour ago Report ID: bp-4664dd46-dfce-48fd-b238-1f5452160528 Submitted: 1 hour ago Report ID: bp-b3544fd5-c50d-4c64-b1ca-a03d12160528 Submitted: 1 hour ago Report ID: bp-43f8fabe-4acc-4def-b675-60bf22160528 Submitted: 1 hour ago Report ID: bp-41d5ed9d-57cc-4a6b-b3d7-db3a92160528 Submitted: 1 hour ago Report ID: bp-e99f889a-78e0-40c9-af79-1c0c12160528 Submitted: 2 hours ago Report ID: bp-55feae0e-9ea9-4239-b763-740ee2160528 Submitted: 2 hours ago Report ID: bp-06824a73-e69b-4cff-989b-4a3d32160528 Submitted: 2 hours ago Report ID: bp-0b757558-c30e-4aee-a914-9a0aa2160528 Submitted: 2 hours ago Report ID: bp-abb77875-9c73-4f29-9765-5db552160528 Submitted: 3 hours ago Report ID: bp-36d6b817-71a2-4944-88d0-8a17c2160528 Submitted: 3 hours ago Report ID: bp-6b45c68a-87b2-409f-8b01-f90572160527 Submitted: 11 hours ago Report ID: bp-ccf6f88d-30dd-480d-970f-a4c472160527 Submitted: 11 hours ago All Crash Reports Extensions ---------- Name: Firefox Hello Version: 1.2.6 Enabled: true ID: loop@mozilla.org Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0 Enabled: true ID: firefox@getpocket.com Name: Adblock Plus Version: 2.7.3 Enabled: false ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Adblock Plus Pop-up Addon Version: 0.9.2.1-signed.1-signed Enabled: false ID: adblockpopups@jessehakanen.net Name: Add Bookmark Here ² Version: 41.0.20160423 Enabled: false ID: abhere2@moztw.org Name: Add-on Compatibility Reporter Version: 2.0.6.1-signed.1-signed Enabled: false ID: compatibility@addons.mozilla.org Name: Download Status Bar Version: 13.4.2.2 Enabled: false ID: {6c28e999-e900-4635-a39d-b1ec90ba0c0f} Name: DownThemAll! Version: 2.0.19 Enabled: false ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8} Name: Facebook Messenger Version: 46.1 Enabled: false ID: {249b4e45-4fb9-4f6b-9754-7c0c1e605d44} Name: FEBE Version: 8.9.2 Enabled: false ID: {4BBDD651-70CF-4821-84F8-2B918CF89CA3} Name: Go Parent Folder Version: 2.9.1.1-signed.1-signed Enabled: false ID: goParentFolder@alice Name: Premiumize.me Version: 0.9.0 Enabled: false ID: jid1-sirVJT0BXhkuJg@jetpack Name: Prevent Tab Overflow Version: 7.1.1-signed.1-signed Enabled: false ID: noverflow@sdrocking.com Name: Roomy Bookmarks Toolbar Version: 1.4.11 Enabled: false ID: ALone-live@ya.ru Name: Saved Password Editor Version: 2.9.6 Enabled: false ID: savedpasswordeditor@daniel.dawson Name: SaveFrom.net helper Version: 6.20 Enabled: false ID: helper@savefrom.net Name: Show my Password Version: 2.0.1-signed.1-signed Enabled: false ID: {cd617372-6743-4ee4-bac4-fbf60f35719e} Name: Show Parent Folder Version: 2.1.1-signed.1-signed Enabled: false ID: showParentFolder@alice Name: Tab Mix Plus Version: 0.4.2.2 Enabled: false ID: {dc572301-7619-498c-a57d-39143191b318} Name: The Camelizer - Price Tracker Version: 2.8.2 Enabled: false ID: izer@camelcamelcamel.com Name: Wikiwand: Wikipedia Modernized Version: 4.5.13 Enabled: false ID: jid1-D7momAzRw417Ag@jetpack Graphics -------- Adapter Description: AMD Radeon HD 6450 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 1024 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300 Device ID: 0x6779 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version ATI Catalyst 14.6+ or newer. DirectWrite Enabled: false (6.2.9200.17568) Driver Date: 4-17-2014 Driver Version: 14.100.0.0 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 03da1043 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x1002 windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.resume_from_crash: false browser.sessionstore.upgradeBackup.latestBuildID: 20160502172042 browser.startup.homepage: http://www.protopage.com/chamlin browser.startup.homepage_override.buildID: 20160502172042 browser.startup.homepage_override.mstone: 46.0.1 browser.tabs.closeWindowWithLastTab: false browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false browser.urlbar.suggest.searches: true dom.apps.reset-permissions: true dom.max_chrome_script_run_time: 60 dom.mozApps.used: true extensions.lastAppVersion: 46.0.1 font.internaluseonly.changed: false gfx.crash-guard.d3d11layers.appVersion: 46.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x6779 gfx.crash-guard.d3d11layers.driverVersion: 14.100.0.0 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x6779 gfx.driver-init.driverVersion: 14.100.0.0 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 keyword.URL: http://www.bing.com/search?FORM=SK2FDF&PC=SK2F&q= media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1464366603 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1453886319 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160502172042 media.gmp-manager.lastCheck: 1464366600 media.hardware-video-decoding.failed: false media.youtube-ua.override.to: 43 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1464367363 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 plugin.state.npctrl: 2 print.printer_HP_Officejet_Pro_8600_(Network).print_bgcolor: false print.printer_HP_Officejet_Pro_8600_(Network).print_bgimages: false print.printer_HP_Officejet_Pro_8600_(Network).print_colorspace: print.printer_HP_Officejet_Pro_8600_(Network).print_command: print.printer_HP_Officejet_Pro_8600_(Network).print_downloadfonts: false print.printer_HP_Officejet_Pro_8600_(Network).print_duplex: 1515870810 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_bottom: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_left: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_right: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_top: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_evenpages: true print.printer_HP_Officejet_Pro_8600_(Network).print_footercenter: print.printer_HP_Officejet_Pro_8600_(Netwo

Umnikazi wombuzo

Note: had to take out a few of the crash bp lines as the "post reply" error complained that there was 10,349 characters/spaces used. In case you need all of them here they are: Application Basics


Crash Reports for the Last 3 Days


Report ID: bp-551bd9f0-0d7d-4326-8f73-5376e2160528 Submitted: 1 hour ago

Report ID: bp-037e537a-dc87-45d1-9430-534422160528 Submitted: 1 hour ago

Report ID: bp-2cc66d09-da59-4159-b5ab-3f9c92160528 Submitted: 1 hour ago

Report ID: bp-d3c4d7ef-db02-4283-a697-80e302160528 Submitted: 1 hour ago

Report ID: bp-436b4cf5-a105-4f70-bc4f-ec8242160528 Submitted: 1 hour ago

Report ID: bp-8785b3e1-7a53-4e69-b51e-9d56a2160528 Submitted: 1 hour ago

Report ID: bp-5605d879-b958-40e8-85dd-aeee42160528 Submitted: 1 hour ago

Report ID: bp-2fb86f6c-4ffb-4822-90cb-ca7d62160528 Submitted: 1 hour ago

Report ID: bp-98e22ac4-bb85-4c63-b95a-c5c2c2160528 Submitted: 1 hour ago

Report ID: bp-6ee3f228-1168-4bc6-88a6-a59aa2160528 Submitted: 1 hour ago

Report ID: bp-dbc98ca2-e00f-4298-9190-8cb972160528 Submitted: 1 hour ago

Report ID: bp-7e7b8bfb-827d-43a1-a035-8dadb2160528 Submitted: 1 hour ago

Report ID: bp-55de2552-b963-4643-be57-3f0852160528 Submitted: 1 hour ago

Report ID: bp-e1c30530-60f8-4726-a6a2-f02a32160528 Submitted: 1 hour ago

Report ID: bp-76dc287d-111f-4207-b071-fda162160528 Submitted: 1 hour ago

Report ID: bp-6c98c8ca-1c48-45cf-af95-8bd722160528 Submitted: 1 hour ago

Report ID: bp-4c1d213a-9c55-4d5c-9f31-2b8202160528 Submitted: 1 hour ago

Report ID: bp-abf4fbe5-a117-411b-84fd-845102160528 Submitted: 1 hour ago

Report ID: bp-e9c4d701-edbe-47b7-a486-70ee52160528 Submitted: 1 hour ago

Report ID: bp-83b9fb7c-784e-428e-a27b-c4bac2160528 Submitted: 1 hour ago

Report ID: bp-d95cfec1-5981-4a6b-8a9d-fcb652160528 Submitted: 1 hour ago

Report ID: bp-4664dd46-dfce-48fd-b238-1f5452160528 Submitted: 1 hour ago

Report ID: bp-b3544fd5-c50d-4c64-b1ca-a03d12160528 Submitted: 1 hour ago

Report ID: bp-43f8fabe-4acc-4def-b675-60bf22160528 Submitted: 1 hour ago

Report ID: bp-41d5ed9d-57cc-4a6b-b3d7-db3a92160528 Submitted: 1 hour ago

Report ID: bp-e99f889a-78e0-40c9-af79-1c0c12160528 Submitted: 2 hours ago

Report ID: bp-43a526f1-91f5-4151-9fa9-c0d142160528 Submitted: 2 hours ago

Report ID: bp-bcce640f-9bfe-4a48-abe5-5cb0e2160528 Submitted: 2 hours ago

Report ID: bp-55feae0e-9ea9-4239-b763-740ee2160528 Submitted: 2 hours ago

Report ID: bp-06824a73-e69b-4cff-989b-4a3d32160528 Submitted: 2 hours ago

Report ID: bp-0b757558-c30e-4aee-a914-9a0aa2160528 Submitted: 2 hours ago

Report ID: bp-abb77875-9c73-4f29-9765-5db552160528 Submitted: 3 hours ago

Report ID: bp-36d6b817-71a2-4944-88d0-8a17c2160528 Submitted: 3 hours ago

Report ID: bp-9c28aec3-0ff8-4d4b-8ab4-dfeaf2160527 Submitted: 10 hours ago

Report ID: bp-17cd317a-dcab-4e3e-a2a7-236b12160527 Submitted: 10 hours ago

Report ID: bp-b4f1de28-6ae1-413a-be08-8967f2160527 Submitted: 10 hours ago

Report ID: bp-6b45c68a-87b2-409f-8b01-f90572160527 Submitted: 11 hours ago

Report ID: bp-ccf6f88d-30dd-480d-970f-a4c472160527 Submitted: 11 hours ago

All Crash Reports

Note: had to take out a few of the crash bp lines as the "post reply" error complained that there was 10,349 characters/spaces used. In case you need all of them here they are: Application Basics ------------------ Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-551bd9f0-0d7d-4326-8f73-5376e2160528 Submitted: 1 hour ago Report ID: bp-037e537a-dc87-45d1-9430-534422160528 Submitted: 1 hour ago Report ID: bp-2cc66d09-da59-4159-b5ab-3f9c92160528 Submitted: 1 hour ago Report ID: bp-d3c4d7ef-db02-4283-a697-80e302160528 Submitted: 1 hour ago Report ID: bp-436b4cf5-a105-4f70-bc4f-ec8242160528 Submitted: 1 hour ago Report ID: bp-8785b3e1-7a53-4e69-b51e-9d56a2160528 Submitted: 1 hour ago Report ID: bp-5605d879-b958-40e8-85dd-aeee42160528 Submitted: 1 hour ago Report ID: bp-2fb86f6c-4ffb-4822-90cb-ca7d62160528 Submitted: 1 hour ago Report ID: bp-98e22ac4-bb85-4c63-b95a-c5c2c2160528 Submitted: 1 hour ago Report ID: bp-6ee3f228-1168-4bc6-88a6-a59aa2160528 Submitted: 1 hour ago Report ID: bp-dbc98ca2-e00f-4298-9190-8cb972160528 Submitted: 1 hour ago Report ID: bp-7e7b8bfb-827d-43a1-a035-8dadb2160528 Submitted: 1 hour ago Report ID: bp-55de2552-b963-4643-be57-3f0852160528 Submitted: 1 hour ago Report ID: bp-e1c30530-60f8-4726-a6a2-f02a32160528 Submitted: 1 hour ago Report ID: bp-76dc287d-111f-4207-b071-fda162160528 Submitted: 1 hour ago Report ID: bp-6c98c8ca-1c48-45cf-af95-8bd722160528 Submitted: 1 hour ago Report ID: bp-4c1d213a-9c55-4d5c-9f31-2b8202160528 Submitted: 1 hour ago Report ID: bp-abf4fbe5-a117-411b-84fd-845102160528 Submitted: 1 hour ago Report ID: bp-e9c4d701-edbe-47b7-a486-70ee52160528 Submitted: 1 hour ago Report ID: bp-83b9fb7c-784e-428e-a27b-c4bac2160528 Submitted: 1 hour ago Report ID: bp-d95cfec1-5981-4a6b-8a9d-fcb652160528 Submitted: 1 hour ago Report ID: bp-4664dd46-dfce-48fd-b238-1f5452160528 Submitted: 1 hour ago Report ID: bp-b3544fd5-c50d-4c64-b1ca-a03d12160528 Submitted: 1 hour ago Report ID: bp-43f8fabe-4acc-4def-b675-60bf22160528 Submitted: 1 hour ago Report ID: bp-41d5ed9d-57cc-4a6b-b3d7-db3a92160528 Submitted: 1 hour ago Report ID: bp-e99f889a-78e0-40c9-af79-1c0c12160528 Submitted: 2 hours ago Report ID: bp-43a526f1-91f5-4151-9fa9-c0d142160528 Submitted: 2 hours ago Report ID: bp-bcce640f-9bfe-4a48-abe5-5cb0e2160528 Submitted: 2 hours ago Report ID: bp-55feae0e-9ea9-4239-b763-740ee2160528 Submitted: 2 hours ago Report ID: bp-06824a73-e69b-4cff-989b-4a3d32160528 Submitted: 2 hours ago Report ID: bp-0b757558-c30e-4aee-a914-9a0aa2160528 Submitted: 2 hours ago Report ID: bp-abb77875-9c73-4f29-9765-5db552160528 Submitted: 3 hours ago Report ID: bp-36d6b817-71a2-4944-88d0-8a17c2160528 Submitted: 3 hours ago Report ID: bp-9c28aec3-0ff8-4d4b-8ab4-dfeaf2160527 Submitted: 10 hours ago Report ID: bp-17cd317a-dcab-4e3e-a2a7-236b12160527 Submitted: 10 hours ago Report ID: bp-b4f1de28-6ae1-413a-be08-8967f2160527 Submitted: 10 hours ago Report ID: bp-6b45c68a-87b2-409f-8b01-f90572160527 Submitted: 11 hours ago Report ID: bp-ccf6f88d-30dd-480d-970f-a4c472160527 Submitted: 11 hours ago All Crash Reports
FredMcD
  • Top 10 Contributor
4248 izisombululo 59418 izimpendulo
Kuphostiwe

thechamlin said

THIS time, it opened first attempt in Safe Mode. But after that...crash crash.

Do you mean, it opened in safe mode but later crashed? Or do you mean it crashed when you restarted FF normally?

''thechamlin [[#answer-881699|said]]'' <blockquote> THIS time, it opened first attempt in Safe Mode. But after that...crash crash. </blockquote> Do you mean, it opened in safe mode but later crashed? Or do you mean it crashed when you restarted FF normally?

Umnikazi wombuzo

1. Started cleanly in Safe Mode. 2. Closed FF. 3. Attempted to start in Safe Mode again. Crash Reporter opened immediately.

This happened once before in the day. Same pattern.

1. Started cleanly in Safe Mode. 2. Closed FF. 3. Attempted to start in Safe Mode again. Crash Reporter opened immediately. This happened once before in the day. Same pattern.
FredMcD
  • Top 10 Contributor
4248 izisombululo 59418 izimpendulo
Kuphostiwe

It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

It could be the work of one of your add-ons. Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control>''(Mac=<Command>)''<Shift> A)''' In the Add-ons Manager, on the left, select '''Extensions.''' Disable a few add-ons, then '''Restart Firefox.''' Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group '''ONE AT A TIME''' (restarting FF) until the problem returns. Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

Umnikazi wombuzo

Thanks, Fred. I've already tried disabling all of them and there was no change at all. Plus, none of them had recently updated and they've all been working fine for a long time.

???

Thanks, Fred. I've already tried disabling all of them and there was no change at all. Plus, none of them had recently updated and they've all been working fine for a long time. ???
FredMcD
  • Top 10 Contributor
4248 izisombululo 59418 izimpendulo
Kuphostiwe

Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Appearance. Then select Default.

Now restart Firefox.

Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Type '''about:addons'''<enter> in the address bar to open the '''Add-ons Manager.''' Hot key; '''<Control>''(Mac=<Command>)'' <Shift> A)''' On the left side of the page, select '''Appearance.''' Then select '''Default.''' Now restart Firefox.
philipp
  • Top 25 Contributor
  • Moderator
5306 izisombululo 23424 izimpendulo
Kuphostiwe

Impendulo Ewusizo

might be caused by external software - what security software are you running on your device & can you replicate the issue in windows safemode (with networking enabled)? http://windows.microsoft.com/en-us/windows/start-computer-safe-mode

might be caused by external software - what security software are you running on your device & can you replicate the issue in windows safemode (with networking enabled)? http://windows.microsoft.com/en-us/windows/start-computer-safe-mode

Umnikazi wombuzo

Fred: Thank you, was already in "default" appearance, and I did turn off Hardware Acceleration as suggested. No change.

Philipp: Thanks, in Safe Mode it turned on just fine consistently (5 times in a row).

Rebooted, and it started right up. Closed FF, and the problem was back.

Since it did start properly the first time back in normal mode, and then once FF was open then closed... perhaps being in Safe Mode cleaned something up so FF opened fine.

Grateful for all the help. Please don't give up on me! :)

Fred: Thank you, was already in "default" appearance, and I did turn off Hardware Acceleration as suggested. No change. Philipp: Thanks, in Safe Mode it turned on just fine consistently (5 times in a row). Rebooted, and it started right up. Closed FF, and the problem was back. Since it did start properly the first time back in normal mode, and then once FF was open then closed... perhaps being in Safe Mode cleaned something up so FF opened fine. Grateful for all the help. Please don't give up on me! :)
philipp
  • Top 25 Contributor
  • Moderator
5306 izisombululo 23424 izimpendulo
Kuphostiwe

please try to uninstall winpatrol for once and see if this is making a difference.

please try to uninstall winpatrol for once and see if this is making a difference.

Umnikazi wombuzo

Thank you Philipp. I'm willing to do that but will lose all my settings...a lot of them...if this isn't the issue.

Wondering why you suspect Winpatrol...as it has been on my system for years without conflict? (I suppose I can say that about everything else on my PC too, huh!)

Respectfully, Chamlin

Thank you Philipp. I'm willing to do that but will lose all my settings...a lot of them...if this isn't the issue. Wondering why you suspect Winpatrol...as it has been on my system for years without conflict? (I suppose I can say that about everything else on my PC too, huh!) Respectfully, Chamlin
philipp
  • Top 25 Contributor
  • Moderator
5306 izisombululo 23424 izimpendulo
Kuphostiwe

as i said before, from the kind of crashes at hand i would strongly suspect that it is due to external influence on your system (also confirmed through the safemode experiment). a couple of user comments for this crash report mention emsisoft security software, so this might be the common denominator for people suffering from this crash - if you have it present then you should probably start with looking into that first. another thing that shows up in a number of reports is a module related to Jaksta audio capture - so if you use their software this would be the second avenue of investigation. and i mentioned winpatrol because it is another external factor that is showing up in your crash report as hooking into the firefox process...

as i said before, from the kind of crashes at hand i would strongly suspect that it is due to external influence on your system (also confirmed through the safemode experiment). a couple of user comments for this crash report mention emsisoft security software, so this might be the common denominator for people suffering from this crash - if you have it present then you should probably start with looking into that first. another thing that shows up in a number of reports is a module related to Jaksta audio capture - so if you use their software this would be the second avenue of investigation. and i mentioned winpatrol because it is another external factor that is showing up in your crash report as hooking into the firefox process...