Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

On Mac OS 10.9.5 and latest Firefox. Can't upload through firefox, other apps/browsers are OK.

  • 6 uphendule
  • 1 inale nkinga
  • 10 views
  • Igcine ukuphendulwa ngu philipp

more options

E.g. can't upload photos to facebook can't upload files with wetransfer. Other browsers work OK.

All Replies (6)

more options

hi HansvanderBoom, are you running "trusteer" software on your device by chance? it has been identified as a cause for many upload issues recently... see https://support.mozilla.org/en-US/questions/1102907 for example.

more options

As a matter of fact I do and it doesn't run on the other browsers, so that might well be it. Gonna test it! Thank you very much, Philips!

more options

hi again, trusteer has released an update in the meantime that should address the issue. could you please check for us, that on the latest version of trusteer (here's how to update: http://www.trusteer.com/User-Guides/R.../333.htm) there is no longer a problem with uploading files even when trusteer is active and get back to us with this info?

thanks a lot!

more options

Philip, that doesn't help because I don't have that version of Trusteer. My version I got through my bank (Dutch ING) and it doesn't even have the same console. I have contacted Trusteer and made/got a ticket for the problem. My version says I am on the most up-to-date version: version 3.6.1507.53 Configuration 2535603 Origin ingnl

more options

Add from received mail:

Dear Hans,

Thank you for contacting Trusteer Technical Support.

The issue you have reported is currently being investigated by our company experts and we expect it to be resolved in a future release of Rapport.

Thank you for your patience.

Should you need additional assistance, feel free to contact us by submitting the following form: http://www.trusteer.com/support/submit-ticket We also have helpful information available in our FAQ: http://www.trusteer.com/support/faq

Sincerely,

Kfir L Tier 1 Support Representative Trusteer, IBM Security Systems


01/14/2016 03:30:23 PM EST [Salesforce.com System User]


Please fix Trusteer so I can keep using Firefox for uploading photo's and such to various web based applications.

more options

ok, the information we were getting is that this problem should be fixed with rapport version 3.5.1507.104 - but it may be that customized versions by particular banks are a bit slower to receive updates then...