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Avast Online Security not being recognized

Krava
Krava
Kuphostiwe

I have been working with Avast about this issue. Yesterday Avast had me update to their latest version which, according to Avast, is recognized by Mozilla's new add-on signing policy. This add-on was last updated May 20, 2015 according to the info on my browser. I cannot get the add-on to update manually or automatically (my default) on Firefox. I was going to remove it and do a new install in order to get the new Avast update, but when I went to the Add-ons on Firefox and did a search Avast did not show up. My current version of Avast Online Security is 11.1.2241, release date Nov 3, 2015 while the version showing in my browser is 10.1.0.170 with the May 20, 2015 update instead of Nov. 2015. How do I get the new version of Avast to work with Firefox? Thank you in advance to anyone who answers my request for help.

I have been working with Avast about this issue. Yesterday Avast had me update to their latest version which, according to Avast, is recognized by Mozilla's new add-on signing policy. This add-on was last updated May 20, 2015 according to the info on my browser. I cannot get the add-on to update manually or automatically (my default) on Firefox. I was going to remove it and do a new install in order to get the new Avast update, but when I went to the Add-ons on Firefox and did a search Avast did not show up. My current version of Avast Online Security is 11.1.2241, release date Nov 3, 2015 while the version showing in my browser is 10.1.0.170 with the May 20, 2015 update instead of Nov. 2015. How do I get the new version of Avast to work with Firefox? Thank you in advance to anyone who answers my request for help.

Isisombululo esikhethiwe

Hi everyone. This issue has been resolved. Thank you for your help.

Funda le mpendulo ngokuhambisana nalesi sihloko 0
  • Imininingwane yombuzo
    Umkhiqizo I-Firefox
    Isihloko Lungisa izilawuli, izinketho kanye nokwengezelwayo
    Imininingwane yohlelo
    • Windows 10
    • Firefox 42.0

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • Intel AppUp Hyperlink Plugin
  • Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer 5.0.2.8
  • Exent® AOD Gecko Plugin
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.65.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • LastPass Plugin
  • Nitro PDF plugin for Firefox and Chrome
  • Photodex Presenter Plugin 6,00,0,3410
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 19.0 r0
  • 5.1.40728.0
  • iTunes Detector Plug-in

Isisebenziso

  • Firefox 42.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/42.0/WINNT/en-US/

Izandiso

  • Avast Online Security 10.1.0.170 (wrc@avast.com)
  • Coupons at Checkout 1.4.1.1-signed (jid0-5R3LLpyrG0a1kPDXAA8ZKmM0bgM@jetpack)
  • LastPass 3.2.21 (support@lastpass.com)
  • Skype Click to Call 7.5.0.9082 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Troubleshooter 1.1a.1-signed (troubleshooter@mozilla.org)
  • NoScript 2.7 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Akusebenzi)
  • Privacy Badger 1.0.3 (jid1-MnnxcxisBPnSXQ-eff@jetpack) (Akusebenzi)
  • Virtual Account Numbers for Firefox 4.0.0.17 (citius@orbiscom) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0152
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 365a17aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 8-17-2015
  • driverDate2:
  • driverVersion: 10.18.10.4276
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Yebo
Vala
the-edmeister
the-edmeister
  • Top 25 Contributor
  • Moderator
5412 izisombululo 40316 izimpendulo
Kuphostiwe

AFAIK, Avast supplies that add-on. I know it's not hosted at the Addons.Mozilla.Org website.

AFAIK, Avast supplies that add-on. I know it's not hosted at the Addons.Mozilla.Org website.
FredMcD
FredMcD
  • Top 10 Contributor
4272 izisombululo 59923 izimpendulo
Kuphostiwe

Your Extensions shows; Avast Online Security 10.1.0.170 (wrc@avast.com)

Totally remove the program. Reboot, then install the current.

Your Extensions shows; Avast Online Security 10.1.0.170 (wrc@avast.com) Totally remove the program. Reboot, then install the current.
cor-el
cor-el
  • Top 10 Contributor
  • Moderator
17588 izisombululo 159105 izimpendulo
Kuphostiwe

Extensions that do not have a "Remove" button are installed by other software and are not under control of the Firefox extension manager.

  • Firefox menu button/Tools > Add-ons > Extensions

Such globally installed extensions are usually found via a registry scan or are installed in a location that Firefox scans for installed extensions.

Extensions installed this way need to be removed via the settings (options/preferences) of the program that has added this extension or this program has to be uninstalled via "Control Panel > Programs". In Firefox you an only disable such an extension.

Extensions that do not have a "Remove" button are installed by other software and are not under control of the Firefox extension manager. *Firefox menu button/Tools > Add-ons > Extensions Such globally installed extensions are usually found via a registry scan or are installed in a location that Firefox scans for installed extensions. *https://developer.mozilla.org/Installing_extensions *https://developer.mozilla.org/Adding_Extensions_using_the_Windows_Registry Extensions installed this way need to be removed via the settings (options/preferences) of the program that has added this extension or this program has to be uninstalled via "Control Panel > Programs". In Firefox you an only disable such an extension.
Krava
Krava
Kuphostiwe

Isisombululo Esikhethiwe

Hi everyone. This issue has been resolved. Thank you for your help.

Hi everyone. This issue has been resolved. Thank you for your help.
FredMcD
FredMcD
  • Top 10 Contributor
4272 izisombululo 59923 izimpendulo
Kuphostiwe

Impendulo Ewusizo

To help others with the same problem, please post how your problem was fixed.

To help others with the same problem, please post how your problem was fixed.
Krava
Krava
Kuphostiwe

Umnikazi wombuzo

FredMcD said

To help others with the same problem, please post how your problem was fixed.

I worked via email with Avast. They sent me a link. When I used it and followed all the instructions, my Avast Online Security started working again. Their green icon is now showing on my toolbar. However, it is still showing that Firefox is not recognizing it when I look at my add-ons Manager. Avast is still looking into why this is happening, but other then this error in the add-ons area, Avast is working properly.

''FredMcD [[#answer-814399|said]]'' <blockquote> To help others with the same problem, please post how your problem was fixed. </blockquote> I worked via email with Avast. They sent me a link. When I used it and followed all the instructions, my Avast Online Security started working again. Their green icon is now showing on my toolbar. However, it is still showing that Firefox is not recognizing it when I look at my add-ons Manager. Avast is still looking into why this is happening, but other then this error in the add-ons area, Avast is working properly.
Krava
Krava
Kuphostiwe

Impendulo Ewusizo

Avast sent me a new email with the following instructions. "Please remove current Avast Online Security plugin (AOS) from your Firefox (click Remove button) and then repair Avast installation. It should install the latest AOS version in to your Firefox. To repair Avast installation click on "Start", find "Control Panel" and click on it. A new window will open. In this window you should see the icon "Programs and Features". Again, you should click on it. Select 'Avast, then click on the 'Uninstall/Change'. When the avast! Setup Wizard appears, select the option "REPAIR" from the left pane. Restart your PC." This completed the remaining issue and my Avast Online Security plugin/add-on is now working.

Avast sent me a new email with the following instructions. "Please remove current Avast Online Security plugin (AOS) from your Firefox (click Remove button) and then repair Avast installation. It should install the latest AOS version in to your Firefox. To repair Avast installation click on "Start", find "Control Panel" and click on it. A new window will open. In this window you should see the icon "Programs and Features". Again, you should click on it. Select 'Avast, then click on the 'Uninstall/Change'. When the avast! Setup Wizard appears, select the option "REPAIR" from the left pane. Restart your PC." This completed the remaining issue and my Avast Online Security plugin/add-on is now working.